Sr Field Service Tech - Fairbanks Morse Defense

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling? For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers


Company: Fairbanks Morse Defense (FMD)
Position: Senior Field Service Technician
Company Overview:
Fairbanks Morse Defense (FMD) has been a leading provider of trusted naval power and propulsion systems for over 100 years. FMD is dedicated to supplying advanced marine technologies, OEM parts, and turnkey services to the U.S. Navy, U.S. Coast Guard, Military Sealift Command, and Canadian Coast Guard. With a reputation for reliability, FMD supports military fleets with top-tier service without compromising safety or quality.
Job Summary:
The Senior Field Service Technician (SrFST) is responsible for the installation, commissioning, and both scheduled and emergency services for a variety of FMD products, including diesel engines, electrical controls, cranes, elevators, roll-up doors, and davits. The SrFST will lead field activities, ensure customer satisfaction, and maintain communication with internal teams.
Principal Duties and Responsibilities:
Role:
• Plan and achieve goals based on judgment and experience.
• Diagnose, troubleshoot, and repair products with minimal supervision.
• Lead and direct regional associates in their work.
• Oversee complete engine overhauls on qualified engines.
• Handle occasional shop duties such as part inspections, assembly, and testing.
Technical Responsibilities:
• Provide on-the-job and customer equipment training.
• Offer first-level escalation support to associates.
• Assist with on-site and phone troubleshooting for customers.
• Collaborate with Product Engineering to resolve equipment issues.
• Implement service documentation such as Engineering Change Orders.
Safety:
• Follow all safety guidelines and wear proper PPE.
• Report accidents or injuries immediately.
• Complete required safety training annually.
Administration:
• Submit accurate and timely reports (e.g., timecards, expenses, project closure).
• Maintain certifications as required.
• Ensure company property (e.g., vehicles, equipment) is well maintained.
• Provide estimated arrival times to customers when necessary.
Customer Satisfaction:
• Communicate effectively with customers and internal teams.
• Complete maintenance documentation and provide it to customers.
• Strive for "first-time fixes" to minimize customer downtime.
• Maintain customer satisfaction in accordance with company standards.
Performance:
• Maximize efficiency by combining service opportunities.
• Evaluate equipment for appropriate billing status.
• Adhere to company dress code and safety regulations.
• Act as a role model for junior technicians.
Other Duties:
• Perform additional tasks assigned.
Qualifications and Educational Requirements:
• Education & Experience:
◦ High School Diploma or GED required.
◦ Minimum of three years of experience as an FMD Field Service Technician.
◦ One of the following:
▪ Associate degree in technical discipline and four years of military experience, or
▪ Four years of military experience or similar industry experience.
• Technical Skills:
◦ Knowledge of diesel engines, spark gas test equipment, and controls.
◦ Ability to read and interpret diagrams and blueprints.
◦ Solid understanding of pneumatic, PLC, and electronic engine controls.
◦ Experience troubleshooting and repairing independently.
◦ Ability to manage technical activities and lead others.
◦ Proficiency in providing technical phone support and training.
• Other Skills:
◦ Strong verbal and written communication.
◦ Proficiency in Microsoft Office.
◦ Strong mechanical aptitude.
◦ Valid driver's license.
◦ Ability to travel up