Claims Examiner-1st Party Property

Job Type:

Build a brilliant future with Hiscox
 

Bring your Passion and Enthusiasm to our Team! We are a fun, innovative and growing Claims team where you’ll get the opportunity to learn multiple insurance products and interact with business leaders across the organization. 

The Team

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

The Role

The Claims Examiner adjudicates assigned claims within given authority and provides operational support to the claims team. This person also:

• Adjusts and resolves moderate claims that includes all phases 1st Party commercial claims for our  Property Team
• Accurately reviews and assesses coverage for all losses
• Completes full in depth investigations to confirm how coverage is relevant and applies it to the loss

• Manages smaller business income losses and the period of restoration
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities
• Accurately assesses reserves for indemnity and expense payments
• With minimal supervision, drafts coverage letters, including reservation of rights and denial letters
• Drives 1st Party Best Practices to manage expense and exposure on losses
• Has a high level of customer service
• Identifies suspected fraudulent claims and tracks with special investigations unit
• Participates in Claims Projects  as needed

Requirements

• 1+ years of 1st Party Commercial claims handling experience
• Advanced knowledge of claims analysis and adjusting practices
• In depth knowledge of standards for claims documentation
• Proven ability to actively and effectively negotiate settlement of moderate to complex claims
• Strong analytical skills
• Strong verbal and written communication skills
• Active insurance adjuster’s license preferred
• B.A./B.S degree from an accredited College or University preferred

Additional Factors Considered

• Subject matter expertise
• Demonstrated take charge attitude and ability to work with minimal oversight within their authority levels
• Identifies and suggests improvements to processes within the claim department and raises with manager

What Hiscox USA Offers

• 401(k) with competitive company matching 
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)  
• Company paid group term life, short- term disability and long-term disability coverage 
• 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days 
• Paid parental leave 
• 4-week paid sabbatical after every 5 years of service 
• Financial Adoption Assistance and Medical Travel Reimbursement Programs 
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program 
• Company paid subscription to Headspace to support employees’ mental health and wellbeing 
• 2023 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program 
• Dynamic, creative and values-driven culture 
• Modern and open office spaces, complimentary drinks 
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation 

About Hiscox 

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. 

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged