Student Communications Coordinator

Summary
This position is responsible for the garnering the requirements, drafting, implementation, deployment,
aligning, and monitoring the omni-channel student engagement model for Digital Services. This role
constantly reviews and optimizes communications, ensuring the highest conversions through best in
class communications to prospective and continuing students. This position will develop, maintain, and
house a “Playbook” of the CHCP Digital Services model. This role is responsible for the housing and
maintenance of the IVR and all outbound student facing recordings, no matter the medium of distribution.

Essential Duties and Responsibilities
• Monitor all mediums of communications with prospective and continuing students.
• Complete quarterly communications calibrations with relevant departments.
• Ensure communications comply with company polices, and regulatory entities via alignment with corporate compliance.
• Ensure accurate tracking of call notes and updates completed in the appropriate database.
• Provide feedback to management to ensure each student is receiving the best experience.
• Escalate communications when appropriate.
• Ensure agent’s rosters are up to date monthly.
• Complete scripting for IVR and outbound student-engaging call recordings.
• Complete dialer loadings for all digital services departments, and externally as required.
• Complete all SMS loading (i.e. POG, Orientation, and Missing Documents)
• Monitor all ringless voicemail delivery and maintenance.
• Test, maintain and optimize the IVR system.
• Complete all campaigns and mediums of communication for alignment of messaging.
• Create content
• Other duties as assigned.

Education
• Bachelor’s degree required.

Experience
• Experienced in leveraging integrated systems, including a CRM, Dialer, and Omni-Channel
Communication.
• Proven record of accomplishment in prior/current employment

Computer Skills
Must be proficient in Microsoft Office (i.e. Excel, Outlook, and Word) and data entry.
Computer Skills
• Canva
• Thankview
• Mail Chimp
• Slybroadcast
• InContact