Senior Planning Engineer

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Senior Planning Engineer to join the Access Management Organization (AMO). This role is pivotal in managing our infrastructure for offnet NNI networks, ensuring optimal capacity utilization, and driving improvements through predictive analytics.

 

The Senior Planning Engineer will monitor and evaluate capacity utilization across data networks, identify potential capacity issues, and submit capacity triggers to ensure network efficiency and availability. They will develop capacity triggers through forecasting and trending analysis, enabling proactive management of network resources. Conducting root cause analysis for high-growth and non-compliant markets, they will identify and address underlying causes of capacity issues. Utilizing predictive analytics, they will drive programmatic improvements and develop plans for augmenting capacity relief and enhancing network availability. Ensuring the accuracy and integrity of quote-to-order data, they will support timely enablement of revenue.  They will be responsible for resolving identified data integrity issues. The role also involves overseeing the installation of new facilities, ensuring timely and cost-effective completion, and monitoring network expenses.

 

The Senior Planning Engineer will collaborate with various teams, including access assurance, jeopardy resolution, manual quoting, network grooms, carrier relations, network planning, service delivery, and network implementation, to ensure timely activation of new facilities, onboarding of new vendors, and continuous process improvement.

Location

This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Triggers capacity augments in assigned area of responsibility for Lumen’s offnet NNI network.
• Oversees capacity installations throughout the lifecycle of each augment project.
• Ensures accurate representation of facilities in multiple quoting and inventory systems, resolves any identified data integrity issues.
• Resolves issues that impact the network infrastructure with our offnet vendor partners.
• Negotiates pricing on an individual case basis with offnet vendor partners for NNIs.
• Supports new vendor onboarding in a cross-functional environment.
• Analyzes complex designs in the offnet network environment, including planning, designing, and evaluating the feasibility of interconnections with offnet vendors.
• Develops and conveys new or improved processes for the team.
• Conducts root cause analysis for high-growth and non-compliant markets to identify underlying causes of capacity issues and develop effective strategies to prevent and address them.
• Utilizes predictive analytics to drive programmatic improvements and develop plans for augmenting capacity
• Must be capable of handling moderately complex engineering assignments.
• May act as a technical project leader or provide work leadership for other employees.
• Able to successfully deliver on KPIs and perform in an environment with limited oversight.

What We Look For in a Candidate

Required Qualifications

• Bachelor's degree or equivalent education and relevant experience.
• 6+ years of related experience, or 4+ years of related experience with a Master's Degree.
• Strong Microsoft Excel skills for data analysis and reporting.
• Expertise in problem-solving, with strong analytical and critical thinking abilit