ServiceNow Associate Delivery Director

Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

• Lead and ensure the successful delivery of ServiceNow implementation and support engagements.

• Drive business development in the sector, including:

  • Supporting the execution of the segment strategy

  • evangelizing ServiceNow platform solutions internally across State and Local Government segments to promote awareness of use cases and client opportunities, and

  • supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations

• Support the practice leadership team to develop Sales strategies for growing the practice. 

• Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements. 

• Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.

• Mentor more junior team members in ServiceNow platform best practices and business analysis, project management

• Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$2 million in the first year

• Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.

• Build and develop relationships with ServiceNow Account leads in the SLG segment and support managing joint sales pursuits.

• Support to develop thought leadership content and marketing material.

• Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.

What You Will Need:

• Minimum of SEVEN (7) years of professional experience

• A minimum of FIVE (5) years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements.

• US Citizenship preferred for this role

• Travel Requirements: Willingness to travel up to 25%

• Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas

• Active ServiceNow certifications or ability to achieve relevant certifications upon hire

• Expert business development skills as well as managing relationships with both clients and internal stakeholders

• Business operations and/or strategic planning experience

• Demonstrable skills of managing multiple clients

• Exceptional communication and presentation skills   

• Bachelor’s degree required

• Experience with Project Management and Agile Scrum or SAFe delivery standards

What Would Be Nice To Have:

• Active Public Trust/Secret Clearance or ability to be cleared

• Project Management Professional (PMP) Certified

• Agile Scrum or SAFe Agile certified

• Prior experience building a ServiceNow practice area or delivery team preferred.

• Customer-oriented and great at building client relationships

• Preferred candidate local to the Washington DC area or willing to relocate

The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referra