AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Administrative Assistant 3

Job Location:

Address: 801 E. Jefferson Street, Phoenix, AZ 85034

Posting Details:

Salary: $39,520 - $40,560 

Grade: 17

Closing Date: Open Until Filled

This position is grant funded.  Employment is contingent upon availability of the grant funds

This position is eligible for hybrid remote work (including virtual office arrangement), may telecommute based on the needs of the unit and at the discretion of leadership.

Job Summary:

This position provides administrative services for the Office of the General Counsel (OGC). The primary responsibility of this position is entering and scheduling hearings for provider claims dispute cases, health plan hearing requests, member and eligibility appeals, as well as related administrative support for cases which include H2O related matters.

Major duties and responsibilities include, but are not limited to:
• Enter and schedule health plan requests for hearing (claims, members), schedule AHCCCS member and applicant appeals; draft and issue AHCCCS Notices of Hearing, authorized representative, voluntary withdrawal, and untimely letters, forms and informal decisions; follow up on returned mail. Recommend/develop/modify procedures and forms to improve program effectiveness.
• Provide administrative support to other OGC units; perform other administrative duties such as answering phones, processing mail and faxes, receiving visitors, assisting with OnePrint and other equipment maintenance and monitoring office supplies.
• Initiate and perform the archiving and records retention process following established rules and guidelines.
• Coordinate participation in HIP, SECC, other agency wide and OGC events.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
• Principles and practices of administration and management
• Agency or program rules, regulations and operating procedures
• Microsoft Office (Word, Excel) or comparable office application
• Quality control procedures
• Process workflow design
• Rocket TE, Docuware, RightFax and Prolaw database computer systems

Skills:
• Organizational and planning skills
• Type proficiently
• Oral and written communication skills
• Computer skills
• Interpersonal and training skills
• Analytical skills
• Flexibility for variable workload
• Proofreading for high degree of accuracy

Abilities:
• Analyze and coordinate activities and establish priorities
• Develop effective operating procedures
• Adjust to changing priorities
• Multi-task
• Work with others effectively and to delegate appropriately
• Provide training concepts
• Manage work assignments

Qualifications:

Minimum:
• Three years responsible administrative experience; or Bachelor's degree in a field appropriate to the assignment and two years responsible administrative experience; or a Master's degree in a field appropriate to the assignment and one year responsible administrative experience.

Preferred:
• Preference will be given to candidates with experience in a healthcare or hospital environment.

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Veri