IT Subcluster Lead (USA)

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

 

Syensqo Job Grade: S15-16

 

Job overview and responsibilities

The IT Subcluster Lead is responsible for managing IT support services within a specific subcluster, ensuring alignment with regional and global IT strategies. Reporting to the IT Regional Cluster Lead, this role involves leading a team of IT support professionals, delivering high-quality services, and addressing local IT challenges. The ideal candidate will have strong technical expertise, leadership skills, and the ability to work effectively in a fast-paced environment.

 

Key Responsibilities:

• Subcluster IT Support: Implement regional IT support strategies within the subcluster, ensuring alignment with local business needs and objectives.
• Team Leadership: Lead and develop a team of IT support professionals, fostering a collaborative and high-performance culture. Ensure the team is well-trained and equipped to provide excellent support.
• Service Management: Manage the delivery of IT support services, ensuring adherence to SLAs and KPIs. Continuously evaluate and improve service delivery processes.
• Local Stakeholder Engagement: Act as the primary IT support contact for local stakeholders. Build strong relationships to understand and address their IT requirements.
• Incident Resolution: Lead local incident and problem management efforts, minimizing impact on business operations. Facilitate effective communication and resolution of IT issues.
• Resource Allocation: Manage subcluster IT resources, including personnel and technology, to meet operational needs efficiently.
• Compliance and Security: Ensure compliance with local regulations and company policies. Collaborate with regional and global teams to maintain security standards.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience in IT support or service management.
• Strong leadership and team-building skills.
• Excellent problem-solving and communication abilities.
• Familiarity with local IT infrastructures and business environments.

• These job descriptions are designed to align with the responsibilities and reporting structure outlined in the Global Sites IT Services Lead role. Let me know if you need any further customization!

 

Education and experience

• Bachelor’s degree in computer science, Information Technology, or related field. A master’s degree is a plus.
• Minimum of 8 years of experience in IT support or service management, with at least 3 years in a leadership role managing multi-regional teams.
• Strong technical knowledge of IT infrastructure, systems, and support tools.
• Experience with ITSM frameworks (e.g., ITIL) and service management platforms.
• Proven ability to manage and lead teams in a multicultural and geographically dispersed environment.