Enterprise Inside Sales Representative
PatternAbout the role
As an Enterprise Inside Sales Representative (ISR) on our Enterprise Sales team, you'll partner directly with Named Account Managers (GNAMs) to run point on our highest-priority ("Conviction") accounts — staying Knowledgeable, Helpful, and Present (KHP) with every account in your name. This is a data-driven, AI-forward role: you'll use Claude daily to research accounts, keep your CRM hygiene audit-ready, and craft outreach that actually lands. This is a full-time role based in Lehi, Utah, supporting sales activity across the US, APAC, and EMEA.
What is a day in the life of Inside Sales?
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Own KHP on every account in your name. KHP (Knowledgeable, Helpful, Present) is the core discipline of this role — not a monthly box to check, but how you run your book every day. Make sure all communication is meaningful and impactful.
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Execute deal strategy and close business. Work closely with your named account manager to divide and conquer to maximize booking output.
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Use Claude as your daily working tool, not a side project. Pattern's sales org already runs account research, KHP hygiene audits, and reporting through Claude — you're expected to use it the same way: to research prospect accounts and buyer intelligence, draft and personalize outreach at scale, and self-check your own CRM hygiene before it's ever flagged in a report.
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Qualify prospect accounts in partnership with GNAMs, and be the first to identify and engage primary points of contact — being first matters, since KHP and opportunity credit follow whoever actually did the work of building the relationship.
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Research ecommerce categories and identify high-growth brands/products to trade on US marketplace platforms.
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Research relevant stakeholders and identify value propositions specific to each account.
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Network via LinkedIn and offline to build relationships and organize meetings.
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Set appointments with enterprise accounts and keep Salesforce reflective of what actually happened on the account (contacts, notes, next steps) — the data has to be trustworthy, because it drives your own comp and the team's reporting.
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Craft value-driven messages specific to each account's current pain points and needs.
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Work closely with GNAMs on account plans and targets, and flag account ownership changes promptly so credit and reporting stay accurate.
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Inbound and outbound outreach with compelling messages through phone and email.
Required Qualifications
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Bachelor's degree in Business or related field.
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Track record of hitting quota.
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Experience in phone sales and qualifying leads.
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Excellent written and communication skills.
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Creative thinker and problem solver.
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Highly organized and disciplined — this role is graded monthly on a data-driven KHP scorecard that's tied to compensation, so meticulous CRM hygiene isn't optional.
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Genuine comfort using AI tools (specifically Claude) as part of your daily workflow — for research, prospecting, and keeping your own account data audit-ready. We're looking for people who want to be on the cu
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