Manager (Membership)

What the role is

Support the development and implementation of digital solutions to support membership operations, as well as provide membership data insights and recommendations to support any membership initiatives and projects.
Support the planning of member engagement initiatives and projects by providing timely membership statistics or data analytics report.

What you will be working on

Data Analytics

• Support the planning of member engagement initiatives and projects by providing timely membership statistics or data analytics report / dashboard via data visualization platform (e.g. Excel,Tableau).
• Transform large data sets into compelling visualizations to analyze trends and patterns of membership programme

Digitalization

• Work with ICT, partners and vendors to ensure all membership related system processes and interfaces are operating BAU.
• Collaborate with cross-departmental teams, vendors, and partners to assist in project management on projects for membership program, including mobile app development
• Develop and implement technology solutions and digitalisation to support membership operation enhancement, including membership acquisition, targeted marketing, members engagement, as well as any new initiative/project from time to time.
• Support the exploration and adaptation of new technology (e.g. Artificial Intelligence, Robotic Process Automation) to support the overall membership programme strategy.
• Ensure successful delivery of project deliverables and IT/Analytics solutions within agreed timelines by working closely with key stakeholders

Other Duties

       Other ad-hoc duties not covered under main responsibilities and duties,

such as:

·       Budget Management of allocated Funds

·       Support PA's overall Residents’ Relation and Engagement plan

·       Other duties as and when assigned by your line of Reporting Officers

What we are looking for

• Minimum 1 year relevant working experience in areas of Data Analytics /Visualization, and Project Management, with a preference for experience in membership program-related projects
• Proficient in MS office and well-versed in Microsoft Excel
• Equipped with strong data analytical skills and hands-on experience in Data Analytics and Visualization Tools such as Tableau Desktop, Tableau Prep, Dataiku will be an added advantage.
• Knowledge of Robotic Process Automation (RPA) tools like UiPath will be advantageous.
• Strong team player with the ability to work independently, proactive, quality-conscious, and detail-oriented
• Excellent communication and presentation skills, capable of collaborating effectively with internal and external stakeholders