Principal Advisor, AI Partnerships

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Principal Advisor, AI Partnerships

Principal Advisor, AI Partnerships

About your role:

You will lead third-party partner intake, evaluation, onboarding, and governance for the Agent Marketplace, helping financial institutions and merchants access AI-powered agents across front-, middle-, and back-office experiences. You will work across product, partnerships, risk, legal, compliance, security, and engineering to build a scalable onboarding model that supports innovation while maintaining enterprise-grade controls, regulatory alignment, and platform integrity.

What you'll do:

• Lead the end-to-end intake, evaluation, onboarding, and governance process for third-party vendors building AI-powered agents for the Agent Marketplace.
• Define and operationalize a risk-tiered partner onboarding model that balances speed, platform scalability, regulatory expectations, and enterprise control requirements.
• Partner with product, engineering, legal, compliance, risk, security, and business stakeholders to establish onboarding standards, review criteria, and approval workflows.
• Evaluate prospective partners based on strategic fit, technical readiness, operational maturity, risk profile, and alignment with platform requirements.
• Build governance frameworks for ongoing partner oversight, including monitoring requirements, escalation paths, issue management, and policy adherence.
• Develop intake processes, documentation standards, decision frameworks, and lifecycle controls that support repeatable partner onboarding at scale.
• Collaborate with platform and marketplace teams to align third-party agent enablement with product strategy, commercialization goals, and client needs.
• Present partner recommendations, onboarding status, and risk considerations to senior leadership and cross-functional stakeholders to support timely decision-making.
• Identify process gaps, control improvements, and ecosystem opportunities that strengthen the Agent Marketplace operating model and partner experience.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 8+ years of experience in partnerships, product management, vendor management, fintech strategy, risk operations, or a related function supporting technology platforms or regulated environments.
• 8+ years of experience evaluating and onboarding third-party vendors, technology partners, or platform participants using structured governance, due diligence, and operational review processes.
• 8+ years of experience working across legal, compliance, risk, security, product, and engineering teams in financial services, fintech, payments, banking technology, or a similarly regulated industry.
• 8+ years of experience building or improving operating models, controls, or cross-functional processes that support scalable platform growth and risk management.
• Experience assessing partner capabilities in artificial intelligence, automation, software platforms, application programming interfaces, or related technology ecosystems.
• Experience presenting complex partnership, governance, and risk recommendations to senior leaders and executive stakeholders.
• Bachelor’s Degree in business, technology, finance, public policy, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience with AI agent ecosystems, marketplace platforms, or developer platforms.
• Experience supporting third-party risk management, model governance, regulatory compliance, or enterprise control frameworks.
• Experience in banking, merchant acquiring, or financial institution technology environments.
• Experience defining operating models for platform productization, ecosystem expansion, or partner lifecycle governance.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

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