Managing Director – e-Money Licensed Entity

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

As Managing Director of IMAGOR SA, you'll be the pivotal link, forging strong, trusting relationships with the National Bank of Belgium (NBB), Pluxee countries, Pluxee Global Payment and Group Treasury Competence Centers. Your mission is to provide forward-thinking advisory—guiding everything from regulatory anticipation and optimal program set-up to thorough audits and comprehensive internal documentation. Ultimately, you will safeguard the full compliance of our EU operations with all relevant regulations and scheme requirements, enabling Pluxee's continued success.

Key Responsibilities
 

• Lead a High-Performing Team: Build, guide, and empower a high-performing, multidisciplinary team (Compliance/AML, Internal Control, Legal, Analytics & Reporting, Admin Finance/HR, IT/Security). Foster a culture of accountability, transparency, and regulatory excellence.

Cultivate Strategic Relationships: Build and nurture trusted relationships with Pluxee countries, Global Payment and Global Treasury Competence Centers, ensuring their complete satisfaction with IMAGOR's services.
 

• Deliver Proactive Advisory: Provide timely and forward-thinking advice, encompassing risk strategy and appetite, anticipation of regulatory changes, optimal program setup, e-money versus exemption qualifications, regulatory approvals, Apple & Google Pay programs, and processor integrations.
   
• Ensure Robust Compliance & Governance:
  • Maintain an open and transparent dialogue with the National Bank of Belgium (NBB) as the "Effective Manager" of IMAGOR SA, upholding a strong Fit-and-Proper status.
  • Guarantee full adherence to regulatory and scheme requirements across Europe
  • Oversee critical operations including AML-CFT, transaction monitoring, fraud management, ICT security (PCI-DSS, NIS2/DORA), and business continuity.
  • Ensure continuous compliance with PSD2, EMD2, AML-CFT, DORA, GDPR, and card-scheme rules throughout EU operations, proactively anticipating upcoming changes.
  • Drive internal, external, and regulator audits with a "zero findings" ambition, reflecting a commitment to excellence and a strong regulatory relationship.
  • Ensure strict adherence to regulatory reporting (AML/CFT, DORA, PSD2, etc.) and lead all Board reporting, ICAAP/ICARA, policy framework development, and internal control system enhancements to ensure robust governance and oversight.
  • Oversee capital adequacy and safeguarding of funds.
     
• Manage Payment Scheme Relationships: Hold and manage Visa & Mastercard principal memberships for the Pluxee Group across Europe.
   
• Optimize Performance & Cost Efficiency:
  • Optimize Costs Recharging mechanisms and Service Level Agreements (SLAs) and reduce cost-to-serve while maintaining an internal Net Promoter Score (NPS) of ≥70 across Pluxee entities and leadership.
  • Actively participate in vendor selection and contract negotiations (processors, card bureaus, IT security) to ensure optimal service delivery and cost control.
     
• Champion Internal Documentation & Training: Develop and maintain user-friendly, up-to-date internal documentation and deliver effective training (e.g., policies like AML-CFT, PSD2, frameworks, Terms & Conditions).

Key Roles & Team

• Compliance / AML-CFT Manager
• Internal Control Manager
• Legal Counsel (dotted-line)
• Analysts / Reporting
• Admin Finance & HR
• IT / Security

Main Counterparts

• Board of Directors – IMAGOR SA
• Chief Product & Payments Officer (Pluxee Group) – TBD
• Country Managing Directors & Finance Directors
• Pluxee Group Payment Competence Center (PCC)
• Pluxee Group Treasury, Risk & Internal Audit
• National Bank of Belgium, FSMA, Visa, Mastercard, issuing processors, external auditors

Key Success Factors