Sr. Client Solutions Manager, Online Sales Organization, Marketing Solutions

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.​

Join us to transform the way the world works.

Job Description

The role is open to New York City, San Francisco, Chicago. 

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

LinkedIn was built to help professionals achieve more in their careers. Today, millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can.  

The Vision of LinkedIn Marketing Solutions (LMS) is to create economic growth opportunities for every organization worldwide. We do this by creating an environment for the best talent to leverage their skills, being the most effective place online for marketers to engage with professionals and by improving results for our marketing partners. The Online Sales Organization (OSO) of LMS empowers organizations to reach, engage and convert their professional audience at scale. Within OSO, our New & Emerging Business team works with early-stage startups and other high-potential LMS customers, helping them achieve their growth objectives by utilizing best-in-class products and services. 

At LinkedIn, we pursue diversity of thought and embrace our unique experiences. We strive to help our employees find their passion and purpose.  

LinkedIn Marketing Solutions is searching for a Client Solutions Manager (CSM) to join our Startups team. The CSM will leverage their knowledge of digital advertising, superior communication skills, and analytical abilities to provide consultative solutions to help B2B startups grow their organizations and effectively reach their target audiences. The CSM will drive value for these new customers by providing best-in-class engagement insights and campaign recommendations. Leveraging data and analytics, the CSM will identify areas where LinkedIn can provide more value to our clients and build a case for upsell opportunities.  

The CSM will be measured by their ability to partner with their Account Executive(s) to analyze and action on data and drive incremental revenue. They are a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently.  

Working collaboratively with their Account Executive(s), the CSM’s responsibilities are to:  

• Build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement  
• Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met  
• Provide recommendations and training on targeting, implementation, optimization, and reporting  
• Support customer education including a best-in-class onboarding experience and ad hoc education needs  
• Stabilize performance and grow revenue from new advertisers via proactive optimizations and upsells  
• Leverage technology to drive performance-oriented marketing solutions  
• Advise on creative and content development, leveraging marketing expertise to maximize performance and delivery  
• Work effectively with various cross-functional partners in sales, marketing, finance, technical support, product, product marketing and insights to ensure customer success, troubleshoot campaigns and ensure error-free execution  
• Represent the voice of the customer through collaboration with product teams to influence campaign management tools and ensure our customer needs are met  
• Co-develop a strategic plan for your book of business with your Account Executive  
• Use data and insights to highlight the value of advertising, demonstrate ROI, and make recommendations for optimizations and additional investment  
• Inspire continued innovation by regularly sharing ideas and best practices with peers and manager  
• Embrace our learning culture to develop yourself as a sales professional and colleague to your peers and internal partners  

Qualifications

Basic Qualifications:  

• BA/BS