Training Ops Associate

About The Princeton Review: The Princeton Review/Tutor.com is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 27 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram.

Summary of Position:

The Training Operations Associate serves the Learning Services Team to ensure timely management of tracking reports and policy implementation. The Training Operations Associate handles a variety of data management functions for the High-Dosage Tutoring and On Demand Tutoring programs, and works closely with our recruiting, onboarding, and training teams. The Training Operations Associate will report to the Director of Training and Process Improvement.

 

Major Responsibilities:

• Coordinate training projects
• Execute data reports and queries related to On-Demand and High-Dosage tutoring operations for cross-functional Learning Services teams
• Utilize project management software to support cross functional teams in new customer implementations

• Support the recruiting and onboarding teams to make informed decisions about tutor staffing and to ensure appropriate tutor pools for upcoming partnerships

• Manage High-Dosage Tutors’ adherence to policies affecting their time sheets, attendance, and other applicable laws and regulations
• Assure prompt and accurate payroll information and reports for all High-Dosage tutors

• Run data reports and conduct data analysis on subject exam performance
• Enter new subject exams into the assessment system

• Utilize effective workflows to meet operational KPIs and identify opportunities to streamline processes for ideal program implementation
• Assist with various team projects

 

Education, Background, Experience & Qualifications:

• Bachelor’s degree preferred
• Proven experience in operations, data, or administrative roles
• Highly proficient in Microsoft Excel and other MS Office software
• Strong interpersonal skills
• Excellent organizational and communication skills
• Ability to work independently and as part of a team in a fast-paced environment
• Preference given to applicants with experience using Inspire Planner project management software
• Preference given to applicants with SQL experience
• Experience working in the education industry is a plus

 

Compensation: $20.00 - $22.00 per hour

The Company also provides eligible employees with a variety of benefit programs, generally including health, dental, and vision insurance, flexible spending accounts, health savings accounts, 401k plan with company match, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

Please note that the above-referenced position can be performed anywhere in the United States except in the following states: Arkansas, Idaho, Mississippi, North Dakota, Rhode Island, South Dakota and Wyoming.

The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.

This position is expected to be filled in 30 days