Senior Manager, Digital Portfolio Management - GMNS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Ways of Working team (EWoW) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COEs) and Technology, to elevate transparency and drive business and customer outcomes.

As Senior Manager, Digital Portfolio Management – GMNS, you will be responsible for managing enterprise prioritization and product planning for the GMNS domain, with a focus on delivering capabilities to market for a breadth of domains across Amex’s digital channels. You will work with business stakeholders across the enterprise and product and engineering leaders across the company, to identify and prioritize strategic opportunities, refine initiative scope, assess feasibility, and develop a strategy to forecast and coordinate product development efforts through launch across customer journeys.

You will manage cross-functional stakeholder relationships and work to increase readiness, efficiency, transparency, and predictability in capacity and delivery.  You will define strategic outcomes with business unit decision makers and partner effectively across product, platform, and engineering teams to apply lean systems thinking to strategy, investment funding, capacity and agile operations and manage the enterprise roadmap for GMNS portfolio.

The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, puts the customer experience first, operates cross-functionally (both with business and technology partners), has a strong aptitude for process innovation, and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.

This role reports to Director, Enterprise Portfolio Management for GMNS.

Key Responsibilities

• Drive portfolio management activities for GMNS portfolios 
• Create and deliver executive-level communications regarding ongoing priorities, status, and key decisions requiring alignment
• Lead with a customer first perspective to consult with business partners to understand their strategic objectives, refine scope, shape into customer deliverables, and assess next steps for implementation
• Partner with delivery teams to design and maintain robust portfolio-level roadmaps through proper sequencing, coordination, and resolution of blockers and dependencies to ensure timely launch
• Manage an iterative strategic planning process, including providing clear and accurate status of initiatives, leading intake and assessment of new demand, and facilitating leadership decision-making
• Drive an improvement in business outcomes and key results by facilitating prioritization, improving readiness, and accelerating delivery across the portfolio
• Collaborate across LOBs, Product, and Technology to stand-up best in class operating models, tooling, and reporting that improve the investment planning process and optimize the flow of delivery across the complex digital ecosyste