Digital Solutions Analyst

Through a combination of suggestions and collaboration, analyst positions within digital solutions serve as liaisons between internal operating departments such as retail, treasury management, Healthcare Bank, deposit operations, information technology, product and customer experience. They evaluate information relevant to strategic software solutions proposed by executive management to recommend the best strategic software plans to meet their needs. They implement strategic software plans communicated by executive management by identifying requirements, documenting prerequisites, and managing objectives to meet established deadlines.

Primary Duties

Collective Analyst Duties:

• Provide guidance and mentorship to Customer Experience team members
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and Bottom Line.
• Travel independently throughout the company and to overnight vendor conferences as needed.
• Perform other assignments as needed.
• Identifying Project Requirements:
  • Evaluate schedules and identify relevant factors including core banking systems, middleware and vendors, for appropriate resource allocation to make recommendations to executive management.
  • Coordinate resources for successful deployment of software-related applications and new solutions.
• Documenting Project Prerequisites:
  • Communicate and apply project management principles and documentation standards.
  • Create requirements, use cases, process diagrams, test cases, user stories, and user interface designs.
  • Prepare test plans, coordinate system testing activities, and serve as a tester on projects.
• Managing Project Objectives:
  • Lead project teams, create project plans, manage project risks, and communicate project statuses.
  • Maintain and manage project lists and work with key stakeholders to prioritize multiple projects.
  • Assist with communication and enforcement of schedules and project deadlines.
  • Assist in developing training programs, writing procedures and providing supplemental materials to be distributed to impacted business units on new solutions.
  • Serve as a liaison between business units, third-party vendors and developers within information technology translating specific requirements into an appropriate technical framework, ensuring efficient use of project resources.
  • Communicate with subject matter experts, balancing requirements and resources to solve business problems.
• Managing Hardware and Software-Related Outages:
  • Serve as an escalation point for on-call staff. Use independent judgment and discretion in analysis process for undocumented situations.
  • Escalate and assume responsibility for follow up on software or hardware degradation with appropriate third-party vendors.
  • Ensure appropriate alternative procedures are adhered to for payment-related activities and outages.
• User Provisioning and Application Management:
  • Maintain system configurations and parameters within applications related to online or mobile banking and VRU which may impact internal and external customers, including and not limited to username and password parameters, session timeout lengths, website configurations and VRU menus.
  • Maintain access rights for all internal users with a variety of applications required for online and mobile banking.
  • Asist in logging incoming requests (call or email) regarding adding, deleting or modifying user accounts and application access when needed.
  • Maintain accurate vendor contact information and business owners in Bell Bank service desk software for applications related to online and mobile banking and VRU.
• This position includes participation in a rotating on-call schedule to support critical Digital Solutions systems outside of standard business hours. Analysts are required to comply with the Digital Solutions On-Call Policy, including response expectations, escalation procedures, and formal acknowledgment of on-call responsibilities.

Specific Digital Solutions Analyst Duties:

• Lead work with information security and information technology personnel to remedy hardware- and software-related vulnerabilities requiring f