Scheduler - NCCS

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
Responsible for managing/supporting all schedule processes to support unit operations: build, manage, and execute schedules in Kronos. Provides secretarial services to the Nurse Manager, Nursing Director and all nursing leaders in the designated cost centers. Responsible for the oversight and effective operations of all clerical support activities: customer reception, payroll and human resources records processing and management, purchasing/supply management, budget/accounting monitoring of multiple operating projects and priorities simultaneously (purchase orders & budgeting accounting- of clerical, minor equipment and minor facilities' needs). Requires considerable initiative and ability to work autonomously. Excellent communication skills and independent judgment are essential.

Day to Day Responsibilities

You will be responsible for scheduling frontline staff - any roles that fall under CST (union & non union) hourly employees; approx. 200+ staff members. In addition to:

• Supports the build, management and execution of all staff schedules in Kronos system (50% of time)
• Opens and closes schedules, provides open shift availability to team.
• Clearly communicates with staff on opening/closing of graphs.
• Review and revise scheduling guidelines in conjunction with nursing leadership according to department policies and hospital standards.
• Develops unit schedule for SNA/IPC and RN staff. Adheres to the unit and department guidelines for scheduling.
• Balances graph, ensures specialty roles on each shift such as charge nurse etc. Monitors PPL time as a whole to balance the graph.
• Corresponds with staff regarding the schedule and requests.
• Creates and maintains summer vacation calendar.
• Monitors holiday wish lists/switches.
• Monitors staff schedules including being the contact person for requesting of days off, vacations and switches.
• Regularly participates in hospital wide-scheduler meetings.
• Assists with new staff onboarding and orientation.
• May supervise or mentor others.
• Develops and maintains a supportive relationship with other departments in order to promote teamwork, emphasize quality and extraordinary service and promote learning.
• Maintains and monitors departmental PPL and vacation records. Notifies leadership team of staff violations of hospital policy.
• Interfaces with all levels of the CHOP Organization and with leadership of other organizations on behalf of the department.
• Assists with preparation of various reports as assigned.
• Creates and maintains an environment where staff feels valued, appreciated, and recognized.
• Supports an environment, which treats staff with respect and dignity in conjunction with CHOP’s core values.
• Directly communicates with staff via email and phone in a clear, friendly, and professional manner.
• Assesses problems that arise, developing solution/options before escalating to manager.
• Communicates appropriately at multiple levels ranging from student to senior leadership.
• Performs Other Duties as assigned by the Leadership Team.
• Responds to inquiries within three days of receipt (advises of the issues when further research is needed).

Schedule

Monday - Friday (start time could be anywhere between 7 to 9am) - 8hr shifts

No holiday or weekend requirements

What you will do

• Supports the build, management and execution of all staff schedules in Kronos system (50% of time).
• Serves as the timekeeper for STAR payroll system.
• Opens and closes schedules, provides open shift availability to t