Accounts Receivable & Credit Risk Manager

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Accounts Receivable & Credit Risk Manager

Department: Finance

Work Location: El Paso, TX, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

Responsible for overseeing credit risk and accounts receivable functions, with a focus on minimizing exposure through assessment of open receivables and customer financial health. Leads a team of AR Supervisors, Senior Specialists, and Specialists to drive reductions in aged balances, improve cash collections, and strengthen recoveries.

Supports Finance Operations in implementing best-in-class invoice-to-cash practices, including credit management, customer setup, billing, collections, claims, cash application, and reporting. Ensures accurate and timely execution of these processes across all business units within the Helen of Troy Finance Shared Services organization. Fosters a high performing, engaged work environment aligned with company values and culture.

Credit Risk Management

• Monitor customer financials, trade references, and industry data to assess credit risk and determine appropriate credit terms and limits.

• Approve credit transactions within designated thresholds and ensure consistent decision-making across the team.

• Collaborate with Sales and Finance to balance risk and growth objectives.

Collections & Deduction Management

• Oversee timely and effective collection of receivables to optimize cash flow.

• Lead resolution of customer deductions, including trade promotions, pricing discrepancies, and shortages.

• Partner cross-functionally to identify root causes and implement preventive measures.

• Maintain accurate tracking and reporting of deductions and collections KPIs.

Team Leadership & Talent Development

• Provide strategic oversight and support to the AR team; manage performance through coaching, 1:1s, and formal reviews.

• Collaborate with AR Supervisors to support team development and resolve escalated issues.

• Prioritize succession planning and talent development; identify talent risks and coordinate with HR to address regrettable turnover.

• Reinforce a team culture based on mutual respect, open communication, and strong customer service orientation.

• Address policy or procedural violations in alignment with company standards.

Process Improvement & Compliance

• Identify and present opportunities for automation, improved controls, and operational efficiencies.

• Contribute to shaping department policies, engagement strategies, and team-building initiatives.

• Ensure full compliance with SOX (Sarbanes-Oxley) controls and internal audit requirements related to AR processes.

• Maintain documentation and support audit readiness for all AR-related controls and procedures.

Skills needed to be successful in this role:

• Strong communicator and leader with excellent English verbal and written skills, presentation ability, and interpersonal strengths.

• Highly motivated and committed to ethical business practices.

• Effective team collaborator with the ability to connect, motivate, and inspire others to achieve shared goals.

• Strong organizational, multitasking, and problem-solving skills; able to perform under high-stress conditions.

• Strategic thinker with sound business acumen, financial analytical skills, and confident decision-making ability.