Zuora Administrator

The Company You’ll Join

Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to create more owners. 

Carta is trusted by more than 30,000 companies and over half a million employees in nearly 150 countries to manage cap tables, compensation, and valuations. Carta also supports over 5,000 funds representing over $100B in assets under administration with their venture capital solutions. Carta’s liquidity solutions have returned $13B to shareholders in secondary transactions. Today Carta’s platform manages over two trillion dollars in equity for nearly two million people globally. Companies and funds like Canva, Tribe, and Pipe build their businesses on Carta. 

The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. We’ve also been recognized as a 2023 Built In Best Place to Work in the U.S. and a Muse VIBE Award winner in the Vacation and Time Off category.

For more information about our offices and culture, check out our Carta careers page.

The Team You’ll Work With

The newly created Zuora Admin/Analyst role will report to and work closely with the Finance Systems Senior Manager as well as partner with stakeholders across the Company in finance, engineering, and business systems.

The Problems You’ll Solve

Our newly created Zuora Admin/Analyst role will proactively improve and support the development, implementation, and maintenance of Carta’s enterprise finance systems by demonstrating strong influence and communications skills to collaborate internally with the Finance, AR and IT teams. The position will act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal system admin and support contact for Zuora Billing and Zuora Revenue (Revpro) along with other finance systems.

Other responsibilities include:

• Provide internal, ongoing system/technical support to Finance users, including training with a focus on superior customer service
• Design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the finance team
• Support onboarding of additional business units and acquired subsidiaries onto Zuora Billing and related quote-to-cash systems
• Partner with internal users and stakeholders, assisting with data analysis, business process mapping, reporting needs and continuous improvement initiatives
• Maintain proper system access for user roles ensuring compliance with segregation of duties
• Monitor end user usage of business systems and track performance
• Provide front line support with regards to all aspects of business facing applications and troubleshooting to diagnose, isolate and resolve issues
• Develop, document and implement policies, procedures and guidelines to ensure data integrity, system integrity and security
• Responsible for the change management and release process of Zuora Billing, Zuora Revenue(Revpro) and other finance applications, as and when required
• Provide quality and timely communication regarding system status
• Maintain up-to-date knowledge of system functionality, customization and integration
• Support integrations with other enterprise apps like Zuora CPQ, accounting systems, payment systems, etc

About You

A successful candidate for this position will demonstrate the following:

• 3+ years of experience with Zuora Billing and Zuora Revenue administration, configuration including 3rd party integrations in complex environments
• Bachelor’s degree in relevant discipline (MIS, IT business/computer science and/or Accounting)
• Experience supporting Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments and Taxes
• Experience working in Zuora Billing administration: User access, HTML/PDF templates, Custom fields, Notifications/email templates, Workflows and Reports
• Experience working in Zuora sandbox including deployment across multiple tenants
• Experience working in Zuora APIs
• Experience working in Zuora Revpro administration: User access, Data interface/sync, Custom attributes, File upload/templates, Data Augmentation, Period Open/Close, Revenue Contracts and Reports
• Understa