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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Lead and mentor up to 20 direct reports, providing direction and assistance in managing routine and non-routine operational duties in support of Consumer Indirect Lending.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Supervise teammates and manage production within assigned operation team(s). Ensures the unit’s work is accurately completed by reviewing, coordinating, and monitoring routine activities.
2.    Develop teammates within their team and department to ensure they are meeting/exceeding KPI, compliance, and client expectations.
3.    Provide training, coaching, support and leadership to operations teammates. Facilitate meetings and training to communicate company policies, departmental procedures, and business initiatives to operations teammates.  
4.    Review individual teammates and team metrics to uncover the core behaviors that are responsible for driving those metrics and coach to those behaviors. Engage in frequent one-on-ones with teammates and groups of teammates to work on driving change and deepening skills on the team. 
5.    Acts as an escalation point for less experienced teammates for complex issues or transactions, providing training and support as needed.
6.    Provide leadership and act as the subject matter expert for assigned operations team(s). Represent Truist as the SME in other assigned working groups and projects.
7.    Optimize efficiency by interpreting operating policies and procedures, identifying opportunities for systems enhancements, and recommending changes to management.
8.    Maintain a working knowledge of established departmental policies and procedures, system applications, and corporate bank policies as they pertain to job assignments. 
9.    Respond in a timely manner and effectively process moderate to complex requests, inquiries and proposals received from both external and internal clients. Escalates unresolved or unusual issues as needed to management for guidance and resolution. 

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Strong organizational skills and the ability to handle multiple tasks under tight time constraints
2.    Prior management experience (coaching and training)
3.    Create and distribute reports 
4.    Accounting knowledge for various internal processes 
5.    Intermediate consumer indirect lending  knowledge 
6.    Proficiency in reviewing lending documentation 
7.    Knowledge of consumer loan systems
8.    Post-Secondary education, or equivalent work experience
9.    Prior experience or knowledge of consumer indirect lending regulatory requirements
10.    5 years of experience in credit operations, loan consultation, or administration
11.    5 years of experience in the execution of lending documentation and associated processes
12.    Demonstrated effective verbal and written communication skills for the purpose of explaining the lending process, exceptions and associated  documentation to internal, external clients

Preferred Qualifications:
1.    Bachelor’s Degree or equivalent education and work experien