DEPARTMENT OF REVENUE

 

SUPERVISOR TRAINING & CERTIFICATION 

Job Location:

Division Taxpayer Services
1600 W Monroe St. Phoenix, AZ 85007

Posting Details:

Salary: $70,000 

Grade: 23

Closing Date: April 08,2026

Job Summary:

The Property Tax Training and Certification Program is designed to educate and certify county staff and Department of Revenue (ADOR) employees to perform the duties, and exercise the authority of an assessor, or appraise property in or on behalf of a county.

This position is responsible for supervising the Appraiser Training and Certification team in the administration of the Property Tax Appraiser Training and Certification Program to ensure agency and county assessor needs are met; ADOR Property Appraisal team is trained; and the effective delivery of services/education to other internal and external stakeholders on various property appraisal topics.

This role requires in-state travel, as needed.

Supervision:
This position has 2 to 4 non-supervisory direct reports.

  Job Duties:

• Carries out supervisory responsibilities in accordance with ADOR’s core values
• Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees
• Planning, assigning, coordinating and overseeing daily work of direct reports 
• Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring
• Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals
• Recognizing and rewarding performance excellence, culture championship

• Subject Matter Expert (SME)

• Serves as a supervisor trainer on the Property Tax Appraiser Training and Certification Team 
• Providing subject-matter expertise to the team across all aspects of training and certification
• Supports team performance as the first point of escalation 
• May serve as back-up to manager, as needed or assigned

• Functional/Operational

  • Ensures the effective planning, organization, implementation and evaluation of the Property Tax Education, Training and Certification Program for ad valorem appraisal staff is successfully carried out across the State of Arizona.

  Community Outreach, Engagement & Education

• Nurtures the cultivation of strong relationships across the property tax community (requires in-state travel, as needed)
• Collaborates with key internal leadership in order to facilitate the education of local government staff and taxpayers on statutes, administrative codes, and ADOR policies/procedures related to the Arizona property tax system.

• Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities
• Consults with District leadership, attorneys, and staff concerning reviews of centrally valued taxpayers 
• Attends staff meetings and huddles of work unit or district
• May complete periodic metrics, projects, huddle boards and reports as requested.
• Prepares for and actively participates in 1:1 coaching with supervisor
• Contributes to building the centralized value property unit’s knowledge base 
• Participating in the development of manuals, guidelines, procedures and regulations.
• Maintaining the Access database and providing user-assistance
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS)
• Engages as project business lead and/or SME as applicable
• Conducts research for special projects and compliance reviews, remotely and onsite
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Knowledge, Skills & Abilities (KSAs):

Knowledge/Understanding

• Education theory and practice
• Ad valorem appraisal process
• Public relations and public speaking strategies and techniques
• Adult l