Client Operations Specialist

Company Description

From helping to invent the affiliate industry, to performance marketing and what comes next, we’ve earned a reputation for maintaining the largest, most reliable partnership-based platform and sterling service with a personal touch.  

With over 25 years of  experience and 1,000+ associates across 7 different countries, CJ (formerly Commission Junction) is the most trusted and established name in performance marketing.   

We specialize in cultivating partnerships between top brands and trusted publishers to help them drive revenue and grow their businesses. CJ’s industry-leading solutions and services are what makes our innovative marketing technology (“martech”) the platform of choice for over 3,800 global brands across all industries including retail, travel, finance, technology, and home services.

As part of Publicis Groupe, our data capabilities, future-focused tech, and strategic expertise power meaningful connections so brands can reach consumers wherever they are.   

We take just as much pride in our innovative technology and comprehensive data as we do in the expertise and dedication of our people. Our collaborative teams are equipped with advanced tools, training, and career development opportunities in order to provide our clients with cutting edge solutions, strategies, and support that drive meaningful results. In an industry with much uncharted territory, our people are a trusted a steady hand. 

So, what is Affiliate Marketing?  
Think about the last time you bought something online. Maybe your favorite influencer shared a product that caught your eye with a coupon to help save you some cash, or perhaps you already knew what you wanted to buy, but there were so many options that you needed help from a trusted review site. However you finally made your purchase, chances are you interacted with affiliate publishers along the way—whether they influenced you, provided helpful information, or made sure you got the best price, CJ provides the performance marketing platform that connects brands with publishers to create valuable resources frequently used by shoppers such as yourself.   

Here's why you’ll love working here! 
In addition to competitive salaries, 401K matching, wellness reimbursement programs, life insurance, comprehensive medical, dental and vision coverage, we also offer... 

·        Flexible time off, no accrual necessary  

·        Generous amount of Paid holidays  

·        Company-sponsored team building events  

·        Business Resource Groups  

·        Annual recognition awards  

·        Flexible work arrangements  

·        Parental bonding leave  

·        Back-up child/elder care  

Job Description

Client Operations Specialists play a key role in supporting CJ’s advertisers and internal account teams. Client Operations Specialist becomes a subject matter expert on CJ technology to provide front-line technical support for all CJ advertiser clients and any relevant account teams. Additionally, they are responsible for providing support on a variety of processes that require working with other teams, such as Legal, Finance, Client Integration, Client Development, and more.

Do these things interest you? You will:

• Become a subject matter expert in CJ technology, such as tracking, and help explain the ins and outs or troubleshoot issues
• Know and deliver support on contractual processes
• Assist CJ account teams and their clients with tracking technology and internal process support and troubleshooting
• Create and maintain documentation offerings to share with clients to increase efficiencies in troubleshooting
• Provide high-level best practices to self-service advertisers for program and technology management
• Work on goals and projects that will enhance the client experience, such as automating team processes or enhancing documentation for clients.

Qualifications

• You have a Bachelor's Degree or related work experience
• Strong customer service skills with at least 1-3 years of experience in a position that involves direct client interaction.
• Excellent phone, written, and interpersonal skills.
• Aptitude for learning technical concepts, such as basic HTML knowledge
• Ability to collaborate on a team
• Strong problem solving, analytical, and follow-through skills.
• Proficient with Microsoft Office (Excel, Word, and PowerPoint)
• Known of Salesforce and JIRA is preferred, but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.

REQ # 23-9547

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