Case Manager - Youth Mentoring

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

Purpose

The Youth Mentoring Case Manager serves as the program lead for the Youth Mentoring Program. Many refugee youth and young adults arrive to the U.S. having experienced violence, family loss and separation, interruptions to schooling, among many other adverse experiences and require social, emotional, educational and vocational support to foster healthy integration.  The Youth Mentoring Program supports refugee youth and young adults as they link with resources and processes aimed at strengthening their social, civic, academic and career prospects in the community through community mentor matches and CWS-led group activities.  This position aims to ensure timely delivery and documentation of services and compliance with the program requirements as established by program funders.

Responsibilities

 

• Complete enrollment and intake process with eligible clients, conducting an interview with each participating individual, with parents/guardians as applicable, to identify learning goals, and review program requirements.
• Recruit, onboard, and train volunteer mentors from the local community. Match mentors with mentees and provide ongoing support to troubleshoot any issues, concerns, or needs in order to make the match successful.
• Plan and manage a calendar of group activity and events throughout the grant cycle. Build relationships with community partners who can help facilitate these activities and provide expertise and resources to participants.
• Support mentee and family access to support including internal programming, community resources, and emergency support as needed. 

• Collaborate with other program team to ensure coordinated and seamless service delivery. 

• Work with clients to develop individualized, achievable service plans and support them in navigating resources and programs to address barriers to resettlement and self-sufficiency. 
• Advocate on behalf of clients with local service providers and community agencies to strengthen referral systems and ensure equitable access to services. 

• Ensure accurate and timely case file documentation and data entry in accordance with program and compliance requirements. 
• Meet bi-monthly with each participant and mentor to assess progress toward the achievement of goals and advise participants on overcoming any potential obstacles, including any conflicts.

• Travel regularly within the service delivery area for home visits, agency meetings, and provider coordination. 

• Actively participate in team meetings, training, and staff development activities to strengthen program delivery. 
• Perform other duties as assigned to support the program. 

Qualifications

Education and Experience: 

• Bachelor’s degree or equivalent experience in lieu of degree.

• 3-4 years’ experience working with refugees or immigrants, and previous case management experience. 

 

Other Skills: 

• Strongly preferred that candidates are bilingual in English and a refugee language. 

• The successful candidate must be computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications. 

• Exceptional organizational and time management skills are required. 

• Excellent communication skills are essential, including an ability to communicate in a trauma-informed, positive, caring, and professional manner, demonstrating respect and empathy. 

• Ability to work in a multi-cultural environment required. 

 

Special Requirements

The job will require reference checks, standard criminal background checks, and motor vehicle background checks. 

Benefits

CWS offers a competitive benefits package that includes:     - 403 (b) Retirement Plan                                                - Medical, Dental and Vision Insurance                                                   - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)   - 14 Official Holidays   - 12 Sick Days Off (Accrued monthly)                                       -