Front Desk Security Officer

POSITION SUMMARY

The Services will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service

PAY TRANSPARENCY/COMPENSATION

Rate of Pay: $24.00/hr

Paid training for 1.5 weeks at full hourly rate

 RESPONSIBILITIES

• Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building  
• Recognize and greet Client’s senior management when they visit the building  
• Register all guests, visitors, vendors and contractors at the front desk using the building’s sign-in procedures and visitor management technology platforms  
• Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite  
• Manage lines during rush hours by registering parties entering the building using mobile devices 
• Handling queries, complaints, and requests via phone, email and general correspondence 
• Call tenants to notify them of guest arrivals and to verify authorized guests and visitors  
• Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person  
• Communicate with tenants to assist with visitor access  
• Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building’s premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building  
• Preprint and organize entry badges/passes for large group events  
• Provide clear instructions for entry and ensure understanding of such instructions  
• Help guests and visitors with bags and luggage  
• Answer questions regarding the building, campus amenities and the surrounding neighborhood  
• Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests  
• Monitor lobby cleanliness  
• Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby  
• Manage mail, package, and food deliveries per building protocols   
• Conduct customer experience huddles with Client’s management personnel  
• Enter work orders as authorized by Client’s authorized representatives  
• Provide additional related services as requested by Client  

 The position will also include security-related duties and responsibilities, including but not limited to the following:  

• Monitor and control access to the building 
• Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents 
• Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client’s representatives,
• Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements  
• Promptly report to Client’s representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)  
• Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building  
• In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building’s Emergency Action Plan (EAP), post orders and SOPs, as appropriate    

Qualifications

• Must have one of the below experience requirements.
  • A minimum of 1 year of experience in hospitality, including as a concierge professional, receptionist, office assistant, administrative professional, or customer service s