Director of Commercial Operations

ABOUT THE ROLE

The Director of Commercial Operations at Rightway is a critical leadership role within the Commercial team, focused on driving revenue strategy, operational excellence, optimizing the capabilities of Salesforce and other tools, and enhancing data analytics to support the organization’s growth. This individual will oversee and refine commercial processes, manage Salesforce workflows, and deliver actionable insights through customized reporting and dashboards. The Director will also be responsible for managing the Sales Operations Associate and perhaps other team members, fostering a collaborative and results-oriented culture to support the evolving needs of our high-performing commercial environment.

WHAT YOU’LL DO

Commercial Strategy and Process:

• Support the development and execution of Rightway’s commercial strategy.
• Develop and refine processes to enhance productivity and efficiency across the commercial organization.
• Identify bottlenecks and areas for improvement, implementing streamlined workflows and best practices.
• Collaborate with cross-functional teams to align commercial processes with broader business objectives.

Salesforce Management:

• Update and customize Salesforce to support evolving commercial processes and business requirements.
• Manage, maintain, and optimize Salesforce objects and workflows to align with organizational goals.
• Provide tactical support for Salesforce-related initiatives, ensuring the platform effectively meets the needs of the sales and commercial teams.
• Serve as a Salesforce administrator, in conjunction with the Sales Operation Associate. 

Data Analytics and Reporting:

• Design and maintain customized dashboards and reports to track key performance indicators (KPIs), pipeline health, and other critical metrics.
• Pull, manipulate, and analyze sales data to generate insights and actionable recommendations for leadership.
• Support data integrity and consistency across systems, ensuring accurate and reliable data is available for decision-making.

Commercial Team Enablement:Collaborate with other Rightway leaders to ensure the commercial team is equipped with the tools and resources necessary to succeed in their roles.Leadership and Collaboration:

• Build and manage a small team, providing mentorship, coaching, and support to drive individual and collective success.
• Work closely with commercial leadership to understand their needs and translate them into operational strategies and solutions.
• Act as a problem solver, proactively addressing challenges and identifying innovative solutions to support sales objectives.

WHO YOU ARE

• Bachelor’s degree in business, data analytics, or a related field. Two to three years in management consulting preferred but not required, with exposure to the healthcare or technology industries viewed as a plus.
• Proven experience in commercial operations, with a strong understanding of sales processes and data analytics.
• Strategic thinker with a hands-on, tactical approach to solving problems and driving results.
• Excellent communication skills, with the ability to clearly convey complex ideas to both technical and non-technical audiences.
• Skilled in creating and maintaining Salesforce dashboards, reports, and workflows.
• Salesforce Administrator certification is desired, with expertise in Salesforce workflows, object management, and customization.
• Experience managing small teams, fostering collaboration, and delivering results in a fast-paced, high-performing sales environment.
• Comfortable working in a high-pressure, goal-oriented sales organization.

IDEAL CHARACTERISTICS

• Driven and proactive, with a strong ability to adapt to changing priorities and business needs.
• Exceptional attention to detail and commitment to data integrity.
• Collaborative and resourceful, with a proven ability to work effectively across teams and functions.
• Knowledgeable about advanced sales strategies and tools, including Salesforce integrations with platforms like Highspot or Outreach.io.
• Passionate about leveraging technology and data to improve sales performance and operational efficiency.

EXTRA CREDIT

Healthcare or technology sector work history is a plus.Experience with additional tools such as Highspot, Outreach.io, Sales Navigator, BenefitFlow, and Zoominfo

SALARY (Before Bonus Potential):  $150,000 - $180,0