Salesforce Product Owner- Federal

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

The Business Technology Team

This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Technology organization in the mission to “Accelerate Okta’s Scale and Growth”.

The Federal Salesforce Product Owner Opportunity

We are looking for a Federal Salesforce Product Owner with experience in the Salesforce Government Cloud and additional FedRAMP High authorized Go-to-Market applications to join our growing team. This role will be responsible for strategic, cross-functional initiatives as well as ongoing enhancements and production support.

The ideal candidate will have a deep understanding of Salesforce functionalities, excellent communication skills, and the ability to collaborate with cross-functional teams to deliver high-impact products.  You have experience working within FISMA, FedRAMP, DoD IL4/IL5, HIPAA and related compliance policies.  You have a security-first mindset but understand the balance of delivering a seamless customer and employee experience.

In this pivotal role, you will take charge of managing a strategic roadmap for the FedRAMP High compliant Salesforce instance, placing a particular emphasis on Service Cloud and Experience Cloud features. As the key liaison between technology and business stakeholders, you will play a crucial role in developing and nurturing relationships to ensure the alignment of technology solutions with business objectives. You will collaborate with Product Owners outside the federal sector to maintain a cohesive and integrated approach across the organization.  You will be responsible for overall delivery by leading the federal scrum team through a Scrum and Agile development framework.

If you are a seasoned professional seeking a challenging and impactful role within the realm of identity management and federal compliance, Okta provides a unique and dynamic environment for you to thrive. Join us in shaping the future of secure technology solutions and contribute to the success of Okta's mission of freeing everyone to safely use any technology—anywhere, on any device or app.

What you’ll be doing

• Collaborate with stakeholders to understand unique business needs and translate them into a strategic product roadmap
• Define and communicate the overall vision and strategy for Federally authorized Salesforce-based products
• Maintain a holistic view of all business system processes and users, to understand functional impacts with regard to configuration, process, workflow and reporting
• Prioritize and maintain the product backlog, ensuring that features and enhancements align with business priorities
• Clearly articulate user stories, acceptance criteria, and technical specifications for development teams
• Act as the liaison between business stakeholders and the scrum team, providing guidance and clarification on requirements
• Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews
• Oversee UAT sessions to ensure that delivered solutions meet business requirements and expectations
• Use an “always on” mentality to ensure platform stability, working with production support and the scrum team to resolve defects
• Ensure that releases are well-communicated, and stakeholders are informed about changes and impact
• Monitor and encourage user adoption, gathering feedback for further improvements
• Prepare and present regular reports and KPIs to stakeholders
• Ensure process and technical documentation is created and maintained
• Adapt to changing priorities of the business and seek out creative solutions

What you’ll bring to the role

• 8+ years of IT experience including 2+ years of hands-on implementation of Government Cloud and 3+ years of experience with Service Cloud and Experience Cloud
• Proven experience as a Product Owner or similar role, with a focus on Salesfor