About the role
The work we do matters!
Hiring Agency:
Labor - Agency 23
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
This position will receive a $1.75 pay differential for bilingual language skills.
Look at what we have to offer!
• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment
Examples of Work
Analyze benefit claims to obtain the necessary information to write legal formal determinations of benefit eligibility.
Process appeals from claimants and employers, explain procedures, assist in completion of appeals, complete necessary documents, and data entry of transactions. Testify on behalf of Commissioner of Labor as necessary in Unemployment Insurance Appeal Hearings.
Investigate and establish over payments of benefits to claimants to ensure that unauthorized benefits are not paid and to comply with legal requirements relative to payment of Unemployment Insurance Benefits.
Answer verbal and written inquiries from claimants, employers, and other agencies to explain legal requirements and procedures pertinent to the Unemployment Insurance program and general information.
Interview claimants to determine continued eligibility for unemployment insurance benefits. Identify barriers, verify work search, and refer to reemployment services through One Stop offices.
Retrieve, review and update claimant and employer information utilizing computer database inquiries and computer data entry skills.
Collect, validate, and assemble completed claims and submit for imaging and archival storage.
As directed by supervisor, file initial, additional and extended unemployment insurance benefits by telephone.
As directed, adhere to State, Department of Labor and UI Division policies and procedures.
Assist with testing, wage investigations, adjudicate/work on various types of claim types (CWC, UCX, UCFE, APT, Trade).
Other duties as assigned to support the Unemployment Insurance Benefits program.
Location: This position is on-site and located at the NDOL Administration Building, 550 South 16th Street, Lincoln
Work Schedule: 8am - 5pm; Monday - Friday
Requirements / Qualifications
Minimum Qualifications: Post high-school coursework/training in math, composition and/or use of computer equipment, OR experience in fact finding/interviewing, customer service including answering inquiries, explaining procedures or experience in customer service or call center.
Preferred Qualifications: Experience adjudicating unemployment insurance claims; experience using current benefit payment system in NEworks. Proficient computer and typing skills are necessary.
Other Qualifications: Spanish/English bilingual language skills are required.
Knowledge, Skills and Abilities
Knowledge of: Nebraska Employment Security Law.
Skilled in: Interviewing clients, employers or other parties of interest to collect essential information; basic computer skills, including word processing and data entry; organizing in high workload, high
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s