Business Operations Manager

POSITION SUMMARY

The Business Operations Manager helps to improve the operations of the company so that it is more effective, efficient and compliant with laws and industry regulations. The specific duties of the manager include, but are not limited to, reviewing many aspects of company operations, assisting to improve operational processes to better serve customers, and to make the company operations more efficient. This individual must possess excellent communication skills, as this position will be working with many different departments and members of leadership.

 

ABOUT CARDONE VENTURES

Our mission is to help business owners achieve their personal, professional, and goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, transparent, disciplined, aligned, and results oriented. This company operates nationally and is growing by the day.

 

SUCCESS LOOKS LIKE

•  Seamless collaboration between all departments (sales, operations, marketing, etc.), with optimized workflows and effective communication that drive higher team efficiency.
•  Internal platforms fully optimized, resulting in increased automation, minimized manual work, and reduced errors in data management and reporting.
•  Internal stakeholders express satisfaction with response times and the effectiveness of the solutions provided through the HubSpot ticketing system.
•  Continuous improvement initiatives result in measurable gains in company operations, reflected in Business Operations departmental KPIs.

 

OBJECTIVES

•  Serve as a conduit between all teams, assisting with data management, process improvements. report generation and app development.
•  Deliver on all projects in a committed time frame with effective communication along the way.
•  Actively participate in all software implementations with an acuity toward downstream impacts.
•  Identify opportunities for streamlining workflows across various departments (e.g., lead management, contact/company data management).
•  Collaborate cross-departmentally to strategize on process automation, improving workflows and efficiency.
•  Maintain data integrity across all departments through regular data cleanup and property management tasks.
•  Generate reports and reporting dashboards within the MS Power Platform, in line with direction from various leadership team members based on departmental needs.
•  Assist handling internal requests for assistance.
•  Assist with Strategic Projects, as needed from CV leadership and portfolio company management.

 

COMPETENCIES

•  Ability to understand how teams within Cardone Ventures are connected to see how changes within one department can impact another
•  Ability to implement process automations and understand how to fully leverage the platform to automate processes, leading to a reduction in manual tasks across the multiple departments
•  Ability to ensure compliance in managing user permissions within HubSpot and Aloware
•  Ability to work in HubSpot CRM and have a deep understanding of how to fully leverage the platform to automate processes
•  Ability to conduct technology assessments autonomously and report on findings and next steps
•  Ability to problem solve for inefficiencies within the organization by developing new/adapted tools, processes, and procedures

 

EDUCATION AND EXPERIENCE

•  Bachelor's Degree in Business, Operations, Finance or related field AND 5+ years work experience in program management, process management, process improvement OR equivalent experience
•  6+ years experience in technical program management preferred

 

10X TOTAL REWARDS

•  Medical, dental, and vision for FT positions and their dependents
•  Vacation and sick time policy that increases based on tenure with the company
•  Three work from home days per month (4/month during June-August)
•  Employee Assistance Program through Guardian
•  401k with Company match (estimated to launch in Q1 2025)
•  Pet Insurance through SPOT for your 10X pets!
•  Competitive parental leave policy: 100% paid - 8 weeks for primary caregiver, and 4 weeks for sec