Branch Manager (Level I)

The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great employee experience. We value our employees not just for their talent, but also for the difference they make to our members and the Harford County and Baltimore County communities we serve. We strive to help our employees live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We’re looking for people to join our team, who share our vision and passion to make a positive financial impact on our members’ lives. If you’re ready to take the next step, join Freedom to truly make a difference.

This position is eligible for a $500 sign-on bonus.

Summary:

The Freedom Federal Credit Union branch manager is responsible for leading, developing, and managing day-to-day Freedom branch operations to ensure the sound operations of a branch, exceeding members’ expectations, and meeting financial and production goals and objectives. Directs, supervises, and coordinates the work of branch team members including assistant managers, financial services representatives, and tellers whose focus is membership growth, employee coaching and development, business development, sales, and service management. The Branch Manager is responsible for managing and maintaining proper security procedures ensuring personnel actions are aligned with industry and company policies and procedures.

Essential Duties & Responsibilities:

• Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, monitoring staff performance, and assuring compliance with regulatory requirements and organizational mission, values, and policies. 
• Ensure branch personnel are well trained in all phases of their respective jobs; actively participate in cross-training team members and ensure staff is kept abreast of all products and services. 
• Model the highest level of member service and ensure staff maintain an elevated level of service with every member that visits or calls the branch; build and maintain strong relationships with members.  
• Lead branch team to achieve production goals which include new checking account production, new loan production, and new visa account acquisition goals.
• Exercise leadership, authority, and sound decision-making to protect member assets, personnel, members, and their financial transactions. 
• Appraise performance and provide recommendations for staff compensation, promotions, and terminations, as appropriate.
• Prepare assigned month-end management reports which apprise executive management of the status of branch activities.
• According to the S. A. F. E. Act (Secure and Fair Enforcement for Mortgage Licensing Act) this mortgage loan originator annually must meet the requirements and be registered in the NMLS (Nationwide Mortgage Licensing System) and Registry.

Knowledge, Skills, and Experience

Required Experience

• A High School Diploma is required; a Bachelor’s degree from an accredited college or university is desired.
• Minimum of 4 years of similar or related experience; five or more is desired including time spent in preparatory positions.
• Excellent communication skills including telephone, written, and verbal/interpersonal skills.
• Proficient in Microsoft Word, Excel, and Outlook

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature are a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

COMPANY INFORMATION:

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford and Baltimore Counties. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in Harford and Baltimore Counties. To learn more, visit freedomfcu.org.

Freedom provides employees with competitive compensation, an excellent benefits package that includes medical, dental, an employer-matching 401(K) Plan, generous paid time off, life insurance, short-ter