Patient Services Representative

Overview

West Gables Rehabilitation Hospital 

*A joint venture with Select Medical*

Location: Miami, FL

 

Patient Services Representative (PSR)

 

Pay: $16 - $23 per hour 

based on experience 

 

 

Why work for West Gables Rehabilitation Hospital?

We are committed to your growth and success!

 

• Team oriented environment
• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave

 

Responsibilities

          

The Patient Services Representative (PSR) is responsible for a variety of activities related to the patient experience. The primary tasks include:

• Assists with day-to-day functions, events, and services that promote an excellent patient experience.
• Rounding on patients and communicating with them in a respectful manner.
• Responsible for the distribution, collection, and data of the hospital patient satisfaction survey.
• Providing service recovery when needed and collecting feedback.
• Assists in activities that enhance the patient experience for patients, families and visitors.
• The PSR must be familiar with the policies and procedures so they can support patients.
• Performs other duties as requested.

 

        

Qualifications

• High School graduate or equivalent preferred.
• Previous experience within a healthcare customer service role preferred.
• Requires skills in report writing, problem solving and critical thinking.
• Requires computer literacy and the ability to utilize additional software programs as implemented.
• Requires experience assisting and serving a variety of diverse cultures and patient populations.

Additional Data

 

 

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

**Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.