Field Service Engineer- US Midwest

Job Title

Field Service Engineer- US Midwest

Location(s)

Kansas City, St. Louis, US Remote - KS, US Remote - MO

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

The Revvity Field Service Customer Support Engineer's primary territory will be (70%) St. Louis and Columbia, Missouri and Kansas (20%) with some travel to the Dakotas and Nebraska (10%).

Every day, Revvity Field Service Customer Support Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support.  As a Field Service Customer Support Engineer, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism.

Key Responsibilities:

Enhance the Customer Experience

• Install, maintain, validate and repair Revvity Radiometric Detection systems, Multilabel Plate reader detection systems, Automated work stations, Micorfluidic instrumentation at customer sites with best-in-class service

• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols

• Deliver customer familiarization for instrument operation and maintenance

• Communicate service offerings including training, support, software, laboratory services products and field upgrades

• Partner with our customers to understand their analytical workflow and applications

Support your Team

• Support the local instrument sales representative(s) to help secure new instrument orders

• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts

• Display exceptional written and verbal communication skills and actively interface with peers and customers

• Develop organizational awareness of other functional groups and product lines

Drive Organizational Growth

• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards

• Contribute to account profitability through efficient execution and service delivery

• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)

• Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.

• Proactively develop technical and soft skills to maintain and enhance Revvity’s value proposition to the customer

• Enhance Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process

• Seek higher level certification through participation in company sponsored training & development offerings

• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• BS/BA degree

• 2+ years of experience with installation, preventi