Customer Education Strategy Manager

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Customer Education Strategy Manager (Solventum) 

 

3M Health Care is now Solventum 

 

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.  

 

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. 

 

The Impact You’ll Make in this Role 
 

As a Global Customer Education Strategy Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

 

• Embedded within assigned business groups to proactively identify digital learning experience opportunities.  

• Acts as a consultant who guides assigned business groups to deploy best-in-class interactive digital learning experiences customer and to support customer education business group priorities 

• Advises assigned business groups to deploy best-in-class digital learning experiences to support customer education business group priorities. 

• Analyzes target audience and programmatic needs, identify learning objectives, desired outcomes aligned to business or marketing objectives. 

• Creates user experience journey maps, learning experience flows or learning personas as needed. 

• Leads stakeholder alignment on Customer Education content to ensure consistent learning experiences for customers. 

• Implements prioritized digital education through partnership with Customer Education colleagues in Instructional Design, Learning Technology, Learning Analytics and Webinar Specialists. 

• Identifies program KPIs through partnership with stakeholders, Customer Education colleagues in Instructional Design, Learning Technology and Learning Analytics. 

• Educate stakeholders on the effectiveness of learning programs through program KPIs in partnership with the Learning Analytics team. 

• Stays up to date on learning trends, new methods and emerging techniques for training, and training requirements applicable to the organization and/or industry.