UX Researcher - Emerging Talent Intern (July - December 2024)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are the Experience Team (EX)! We are made up of Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.   

We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.   

Learn more about our team here -  https://www.linkedin.com/company/servicenow/life/userexperience/   

As an Emerging Talent Intern, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team.   

What you get to do:   

• Participate in planning and facilitation, analysis and reporting on various research initiatives.   
• Communicate your findings through artifacts such as presentations, personas, journeys, task analyses, etc. as needed for your core team.   
• Partner closely with senior staff to help influence the product strategy and roadmaps with validated user research findings.   
• Support design formative or summative validation through iterative usability testing   

Program Details:   

• 6-month program  
  • Start Date: July 8, 2024 
  • End Date: December 13, 2024 
• Full time -  40 hrs/week  
• Benefits – health benefits, 401k, etc. 
• Hourly competitive pay, based on experience  
• Location: Open to all locations in the United States (Remote and onsite)  
  • Relocation stipend offered, if applicable   

Qualifications

***Actively enrolled university students, or recent university graduates (May 2023-Present), are not eligible. Internships and new college graduate roles are posted on our careers page, if available ***  

Seeking career changers and/or emerging talent: We are looking for aspiring talent that has passion for UX research and design with minimal relevant job experience, and who is eager to learn!

• Self-taught, certification/bootcamp, and community college graduates from psychology, UX or research related courses, are highly encouraged to apply  
• Ability to commit full-time during program dates   
• Position is not eligible for employment-based sponsorship
• Pursuing to further your skills and learnings in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related fields   
• Some working, or project experience, applying research and/or design thinking     
• Knowledge of planning, developing and conducting User Research and Testing   
• Comfortable in a customer facing role.   
• Knowledge of user interface design, usability evaluation techniques, perception, cognition, and experimental design   
• A go-getter, ambitious problem solver with a growth mindset 

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