Aftermarket Parts Coordinator - Industrial

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

A career at Generac means stepping into a company that leads technological advances. For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generators, but we’ve evolved into so much more. As we continue to grow in both size and technological advances, we consistently push past norms to pave a way towards the future. We are not simply satisfied with what is working now. Instead, we challenge ourselves to revolutionize and optimize the industry while bringing out the best in our people. 

The Aftermarket Parts Coordinator is responsible for executing special projects in relation to operational efficiency and aftermarket experience. This position will be focused on tactical projects needed to create a best in class aftermarket experience.  The position may also be asked to support the parts call center(s) if a need were to arise.

Major Responsibilities

• Provides accurate and friendly information to the Dealer Network.

• Maintains straightforward project management tracking for aftermarket services.

• Assists in onboarding new customers and training dealers.

• Collects customer feedback to evaluate and improve existing procedures, addressing complex challenges.

• Manages parts orders using moderate to complex SAP transactions.

• Supports communication plans with facilities.

• Administers parts changes and creation under current processes.

• Assists in parts life cycle management with a focus on supply chain.

• Contributes to process, policy, and continuous improvement initiatives.

• Helps create and maintain work instructions and other necessary documents.

• Contributes to key service metrics goals reported to dealer network.

• Keeps business and product knowledge up-to-date through training and continuing education.

• Performs other duties as assigned.

This job will utilize a variety of sales and product management strategies to drive and unmatched customer lifecycle value resulting in aftermarket sales growth. 

• Collaborate with service, operations, supply chain, marketing, pricing and other matrixed groups to drive business flawless business initiatives.

• Develop and implement strategic sales and marketing plans.

• Coordinate with distribution partners to grow market share.

• Manage product development branding project to drive brand equity.

• Develop national sales strategies and engage with key accounts.

• Analyze sales trends and manage P&L to achieve targets.

• Resolve customer issues and ensure satisfaction.

• Expand business into new areas and negotiate product placements.

• Ensure excellent customer service and implement continuous improvement strategies.

Minimum Job Requirements

• Associate’s degree or equivalent experience in relevant field

• 3 years related experience in aftermarket or parts management

Knowledge / Skills / Abilities

• Strong analytical, organizational, and creative thinking skills, along with excellent interpersonal and communication abilities

• Advanced knowledge of SAP

• Electrical or mechanical aptitude and ability to read exploded views

• Windchill familiarity required

Preferred Job Requirements

• 3 years related experience in aftermarket or parts management

• Excellent Customer Service skills;

• Ability to communicate verbally and in writing in a professional manner;

• Strong order/inventory management skills

• Strong understanding and knowledge of engine/generator maintenance schedules and requirements

• Strong knowledge of Microsoft office suite

• Advanced problem-solving skills

• Ability to remain calm in high-stress situations

• Basic leadership competencies

• Ability to work independently and make decisions in the best interest of the customer and the company

• Can do attitude with emphasis on teamwork.

• Advanced SAP/order management knowledge

Great Reasons to work for Generac: