Manager, IT Identity & Access Management

Reporting to the Director, IT Architectural Services, this the Manager, IT Identity and Access Management, is responsible for the overall IT Service Delivery to the assigned business verticals to ensure that we are supporting the enterprise for growth and stability. The primary role is development of the assigned team and general management of the teams’ projects, issues, and performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Develops and implements an Identity and Access Management (IAM) program with policies and procedures in alignment with compliance standards.
2.    Manages user access to systems, applications, and data to properly secure the tribes systems.
3.    Monitors compliance with policies, regulations, and customer requirements to be in compliance with Internal Control standards.
4.    Performs risk assessments and audits to evaluate and make recommendations to leadership for continuous improvements and quality.
5.    Investigates ticket incidents and makes recommendations for resolution to reduce audit findings.
6.    Facilitates training for enterprise stakeholders on organizational user access policies and procedures to ensure understanding and compliance.
7.    Partners with other department stakeholders to remain informed on emerging threats, technologies, and innovative solutions to proactively support organizational alignment and continuous improvement.
8.    Develops action plans and recommends to other departments to ensure secure access to systems and data follows compliance requirements.
9.    Develops and maintains clear documentation of processes and procedures, and effectively communicates updates to all team members to ensure alignment and consistency to mitigate user access threats.
10.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Business Administration or a related field is required.

• Minimum four (4) years’ of experience in Information Technology required.

• Minimum three (3) years’ of management experience, leading teams while delivering and supporting complex solutions in a high-volume enterprise required.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Strong familiarity with Enterprise, Gaming and Hospitality Systems, including, but not limited to, Enterprise Resource Planning (ERP), Casino Management Systems, Point of Sale Systems, Property Management Systems, Promotional/Marketing Systems, and other industry-specific systems.

• In-depth knowledge of identity and access management concepts, such as SSO, role-based access control, and identity federation. 

• Proficiency with identity and access management tools, such as Active Directory, LDAP, and Azure AD. 

• Strong understanding of authentication protocols, such as SAML, OAuth, and Kerberos.

• Ability to troubleshoot technical issues related to identity and access management. 

• Commitment to continuous learning and staying current with industry trends.

• Excellent communication skills for translating technical concepts to non-technical audience and effectively communicating with other IT team members

• Strong interpersonal skills for building cross-functional relationships with other members of the organization, such as the security team, the IT team, and business users.

• Advanced problem-solving and analytical capabilities to identify and resolve complex issues.

• Detail-oriented with strong organizational and multitasking skills.

• Effective time management skills to be able to work under pressure, prioritize tasks, and meet deadlines.

• Collaborative team player with adaptability to evolving requirements and technologies.

• High learning agility and openness to adopt firsthand technologies quickly and keep up with industry fashions.

LICENSES, CERTIFICATIONS AND REGISTRAT