Individual Business Sales Representative

 

Are you passionate about helping others and skilled at turning conversations into solutions? We’re looking for a motivated and customer-focused individual to join our team as an Individual Dental Insurance Sales Representative. In this role, you'll handle inbound calls from prospective customers, assess their needs, recommend tailored dental plan options, and guide them through the enrollment and payment process. You'll play a key role in ensuring customer satisfaction and retention while driving successful enrollments.

 

• Answer inbound calls from individuals interested in purchasing dental insurance.
• Engage with prospective customers to understand their needs and recommend the most suitable dental plan.
• Clearly explain plan benefits, features, and pricing in an easy-to-understand manner.
• Overcome objections to successfully close sales and complete enrollments.
• Guide customers through payment options and ensure accurate setup of their plans.
• Respond to electronic and written inquiries from leads and prospective customers.
• Verify eligibility for specific programs when applicable.
• Document customer interactions and outcomes in the tracking system.
• Redirect complex inquiries (e.g., billing, enrollment issues) to the appropriate department.
• Maintain performance standards, including call quality and sales goals.

 

Minimum Qualifications

• High school diploma or equivalent.
• 1+ year of experience in customer service, retail, or sales.
• Additional relevant experience may be considered in place of formal education.

 

Preferred Experience

• Active insurance sales license (e.g., Health, Accident, or Sickness), per state DOI regulations.
• Experience in a call center, sales, or dental-related field.

 

Skills & Competencies

• Strong sales and closing skills with a customer-first mindset.
• Ability to manage high call volumes and follow structured workflows.
• Excellent verbal communication and active listening skills.
• Quick learner with strong attention to detail and accuracy.
• Organized, self-motivated, and able to prioritize in a fast-paced environment.
• Ability to maintain confidentiality and professionalism at all times.
• Adherence to schedule and service-level expectations.

 

Base Pay Information

The national base pay range at the end is a good faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. 
Pay Grade 14. $36,900 - $74,600

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay 
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations  This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Important Work Authorization Information  Please note, Delta Dental will not sponsor applicants for work visas for this position.
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