Director of Operations

Join City Wide Facility Solutions as our Director of Operations!

This pivotal role involves overseeing the operations of our comprehensive building maintenance services. You’ll lead a dedicated team of Facility Services Managers (FSMs) and cultivate strong relationships with our clients, ensuring their satisfaction and growth.

Key Responsibilities:

• Lead and develop a high-performing team of Facility Service Managers.
• Achieve revenue and profit targets while managing expenses and operational budgets.
• Oversee hiring, training, and development of operational employees, focusing on team growth.
• Maintain client satisfaction with a retention rate exceeding 90% through exceptional service delivery.
• Establish strong relationships with vendors and Independent Contractors to enhance service offering quality.
• Conduct building inspections and ensure compliance with client service requirements.
• Drive the growth of non-janitorial services through cross-selling initiatives.
• Ensure seamless start-ups for new clients, fostering a smooth transition to our services.
• Provide regular coaching, feedback, and performance evaluations for all operational staff.
• Engage in fieldwork with FSMs and travel within the market, up to 50% of the time.
• Execute additional operational duties as needed to support the team and company objectives.

Requirements

• Bachelor’s Degree or equivalent professional experience.
• Minimum of 5 years in management roles within operations and account management.
• Proficiency in Microsoft Office Suite and experience with Customer Relationship Management (CRM) systems preferred.
• Demonstrated experience in budget development and management.
• Strong relationship-building skills with clients and team members.
• Exceptional communication skills, both written and verbal, with an ability to influence stakeholders.
• Problem-solving and decision-making capabilities.
• Proven ability to coach and develop teams effectively.

Benefits

• Mileage reimbursement up to $600/month
• Retirement IRA, matching up to 3%
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid training
• Flexible spending account

Compensation

• Mileage reimbursement, up to $600/month
• $50,000 Base pay, plus bonuses and commissions
• OTE- $100,000-$120,000