Senior Manager, Hospitality - Booker

Job Description

Job Description

Position Summary
 

The Senior Manager of Hospitality is responsible for creating and managing world-class visitor programming that surprises, delights, and educates guests while maximizing onsite conversions. This role involves overseeing the development and execution of special winery programs and events, as well as future culinary or wine-related projects. The Senior Manager will champion a positive organizational culture by promoting the core values of Constellation Brands, fostering open communication, and encouraging team engagement to enhance morale and productivity.

Key responsibilities include developing community outreach plans and fostering relationships with top-tier hospitality professionals in Paso Robles to drive winery traffic. The role also involves managing the selling and marketing of paid events, reviewing monthly business reports, and processing monthly billing. The Senior Manager will develop the trade hospitality budget and ensure adherence to budgets across departments, aligning the trade hospitality team to be best in class alongside affiliated brand, sales, and PR teams.
 

The position requires managing protocols and procedures for winery service, events, and trade, including staffing logistics. The Senior Manager will motivate and coach a large team to deliver wine club sign-ups, revenue, and operating profit to plan. Additionally, the role involves managing departmental/property reporting functions, including staff scheduling and payroll, and aligning with brand marketing initiatives to collaborate on annual programmed events.

The Senior Manager will assure that hospitality environments are clean, safe, and maintain the highest level of appearance.
 

Responsibilities 

• Create world-class visitor programing that surprise, delight and educate while and implementing practices that maximize onsite conversions

• Manage the development and execution of special winery programs/events as well as all other future culinary or wine-related projects

• Drive a Positive Organizational Culture: Champion an inclusive and collaborative work environment by promoting the core values of Constellation Brands, fostering open communication, and encouraging team engagement to enhance morale and productivity.

• Develop community outreach plan and foster relationships with other top-tier hospitality professions in Paso Robles to drive winery traffic

• Manage the selling and marketing of paid events

• Review monthly reports related to the business and annual budget and process monthly billing

• Develop the trade Hospitality budget and ensure adherence to budgets across departments. 

• Align trade hospitality team to be best in class alongside affiliated brand, sales, and PR teams

• Manage protocol and procedures for winery service, events, and trade including staffing (temporary and regular) logistics 

• Manage, motivate, and coach a large team to deliver wine club sign-ups, revenue, and operating profit to plan.

• Manage departmental/property reporting function(s) including but not limited to staff scheduling and accurate and timely payroll

• Align with and support Brand Marketing initiatives and collaborate on annual programmed events such as new product release events and other annual consumer/trade experiences

• Assure the Hospitality environments are clean, safe, and always maintains the highest level of appearance

Minimum Qualifications

• Must have excellent attention to detail and follow-through

• Knowledge of and passion for wine and the culinary arts as well as providing world-class guest experiences

• Proven experience building and managing department budgets, forecasts, and delivering financial reporting

• Must be organized and possess strong project management skills

• Knowledge of wine and food service standards of customer service

• Intermediate to advanced PC skills including Microsoft Outlook, Word, Excel, and Power Point. Experience with Reserve software and Adobe publisher preferred
   

Education/Experience

• At least 6 years’ experience in a luxury hospitality operation with management expertise

• WSET II or Introductory Certification from the Court of Master Sommelier preferred

• Bachelor’s Degree, preferably around food service management or hospitality.

• Knowledge and experience of elevated level wine and food service standards and an understanding of luxury décor and presentation