Field Service Supervisor (Onsite)

Date Posted:

2024-07-24

Country:

United States of America

Location:

HWA32: US124-Everett (Commando), WA 11404 Commando Road , Everett, WA, 98204 USA

Position Role Type:

Onsite

Collins Aerospace, a subsidiary of RTX, is a global leader in technologically advanced and intelligent solutions for the aerospace and defense industries. Within the Interiors Division, we specialize in creating innovative and safe interior solutions that keep passengers safe, comfortable, and connected throughout their journey.

Collins Aerospace is seeking a dedicated and experienced Field Service Supervisor to lead and coordinate a team of Field Service Technicians. This role involves overseeing technical support activities, including aircraft product rework, installation support, and supplier modification changes/upgrades. The Field Service Supervisor ensures adherence to procedures, maintenance of records, and effective communication with third-party Product Support Staff and the Field Support Manager to resolve technical problems and address design issues.

May be eligible for relocation

What You Will Do:

• Carry out supervisory responsibilities in alignment with the organization's policies and procedures, including managing on-wing maintenance, training, planning, reporting product performance, addressing customer complaints, and resolving issues.

• Optimize the usage of manpower, standard time, equipment, and energy within the team.

• Manage technical products, services, logistics, provisioning, quantity surveying, and configurations for assigned customers.

• Manage statements of work to meet customer and contract requirements.

• Conduct technical analysis of product implementations, modifications, and enhancements in line with specific customer specifications.

• Perform preventive maintenance, modifications, and field changes to installed equipment as necessary.

• Conduct startup, cut-over, and check-out activities on newly installed systems.

• Prepare operations and malfunction reports along with associated documentation.

• Assist engineering in solving equipment design problems, evaluating product performance, and conducting field trials.

• Participate in customer meetings to review quality and product performance metrics, analyze data, and report trends as appropriate.

• Collect customer feedback and establish and maintain good relationships with customers.

• Respond to key customer complaints and conduct customer satisfaction investigations to ensure the establishment of appropriate improvement plans.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience.

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.

Qualifications We Prefer:

• Prior field support or supervisory experience preferred.

• Aviation or aerospace experience is preferred.

• Assembly/Installation experience within the aerospace industry is preferred.

What We Offer:

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

#reempowerprogram

This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to parti