Project Analyst I - Commercial & Merchant Servicing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Strategy and Integration team supports the US Banking Servicing Network, defining servicing strategies and executing on high-impact projects. Banking Servicing Integration is a project enablement function that works with all BSN teams, collaborating with cross-functional teams across GSG and GCS. We deliver superior service to our customers, by delivering efficient and effective servicing strategies, large scale business transformation, first class change management, and proactive risk mitigation.

We collaborate with our partners in Product, Banking Operations, other GSG teams including GSG Operational Excellence and Compliance to drive business growth and world class servicing. This ensures an ongoing continuum of service enhancements and targeted improvements to increase the value of American Express to our customers. 

How will you make an impact in this role?

The successful candidate will contribute to all aspects of the team, with a primary focus on deploying new capabilities and defining our small business servicing strategy. We are looking for someone who has a structured way of thinking, demonstrates curiosity and a passion for learning, and proactivity. The role is fast-paced and will require someone who can quickly understand and break down complex problems, as well as ideate future servicing needs. We are looking for a someone with a structured approach who will thrive defining point of arrival processes and servicing capabilities. The successful candidate will be expected to actively contribute to management meetings, develop a strong, strategic understanding of the portfolio and define the departmental approach.

Minimum Qualifications:

• 2 plus of American Express working experience 
• An analytical and inquisitive mindset with confidence to challenge the status quo.
• Ability to plan forward and build collaborative relationships.
• Ability to think independently and influence without direct authority.
• Ability to drive results and prioritize multiple tasks concurrently.
• Being comfortable in an ambiguous and fast paced environment.
• Pro-active and creative approach to solving problems.
• Being self-motivated, enthusiastic, and able to manage time effectively.
• Drive Customer First principles across CMS and support service differentiation initiatives to enable superior customer experience.
• Good technical awareness and experience using excel.
• Experience in GSG required
• This role will require strong organizational and communication skills and hands-on experience running projects is an advantage.

Preferred Qualifications:

• Knowledge about Commercial servicing processes and/or Banking
• Understanding of multiple business functions"