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Account Manager Experienced- Italian Market 🇮🇹 Paris - F/H/X - Permanent Contract
PartooFrancefull_timeVerifiedPosted 26 Feb 2025
💰 €51,000/yr(€36,000/yr – €51,000/yr)
About the role
WHO ARE THEY ? 👀
Partoo is a B2B SaaS scale-up who is committed to helping local businesses, large companies or SMEs to get closer to their customers. To do this, they have developed an all-in-one platform and different solutions that revolve around 3 value propositions: Get Found, Get Chosen and Get Clients.
Through these 3 propositions, they have developed several products that adapt to changes in the customer purchasing journey:
🔎 Get FoundPresence: Synchronize store information on main platforms (Google, Facebook, Waze, etc.), directories and GPS.Store Locator: Help customers find the store that’s right for them with up-to-date local data and dedicated filters on retailer websites.Social Media: Manage posts on Facebook, Google, Instagram, etc.
🎯 Get ChosenReview: Centralize, reply to and analyse customer reviews received on Google and Facebook.Booster: Get additional positive reviews on Google through SMS and QR codes.
🫱🏼🫲🏽 Get ClientsMessages: Centralize and reply to all chat messages received via Google Business Messages, Messenger and soon also via Instagram, WhatsApp, etc.
Some key figures 🗝--> Happy at Work label and the best Glassdoor rating in the French tech environment 4.2/5 with more than 300 reviews ️️️️️⭐️⭐️⭐️⭐️--> 350+ happy employees, 36 different nationalities, offices in Paris and Barcelona 🚀--> They manage 300,000 points of sale and work cross-functionally with +650 chains (Carrefour, Generali, Toyota, Decathlon, Essilor, etc.) and +4,000 SMEs in around 100 countries.
ROLE & IMPACT 💥
At Partoo, we have two types of clients: the Enterprises, business that have more than 20 point of sales and the SMB's (Small & Medium businesses)
The SMBs division was created in 2020 and since then we've been working with more than 6,000 business across 5 countries, with a customer satisfaction rating of 4.9/5 and more than 850 reviews on our Google page!
Partoo is a B2B SaaS scale-up who is committed to helping local businesses, large companies or SMEs to get closer to their customers. To do this, they have developed an all-in-one platform and different solutions that revolve around 3 value propositions: Get Found, Get Chosen and Get Clients.
Through these 3 propositions, they have developed several products that adapt to changes in the customer purchasing journey:
🔎 Get FoundPresence: Synchronize store information on main platforms (Google, Facebook, Waze, etc.), directories and GPS.Store Locator: Help customers find the store that’s right for them with up-to-date local data and dedicated filters on retailer websites.Social Media: Manage posts on Facebook, Google, Instagram, etc.
🎯 Get ChosenReview: Centralize, reply to and analyse customer reviews received on Google and Facebook.Booster: Get additional positive reviews on Google through SMS and QR codes.
🫱🏼🫲🏽 Get ClientsMessages: Centralize and reply to all chat messages received via Google Business Messages, Messenger and soon also via Instagram, WhatsApp, etc.
Some key figures 🗝--> Happy at Work label and the best Glassdoor rating in the French tech environment 4.2/5 with more than 300 reviews ️️️️️⭐️⭐️⭐️⭐️--> 350+ happy employees, 36 different nationalities, offices in Paris and Barcelona 🚀--> They manage 300,000 points of sale and work cross-functionally with +650 chains (Carrefour, Generali, Toyota, Decathlon, Essilor, etc.) and +4,000 SMEs in around 100 countries.
ROLE & IMPACT 💥
At Partoo, we have two types of clients: the Enterprises, business that have more than 20 point of sales and the SMB's (Small & Medium businesses)
The SMBs division was created in 2020 and since then we've been working with more than 6,000 business across 5 countries, with a customer satisfaction rating of 4.9/5 and more than 850 reviews on our Google page!
MISSIONS 🔥
- Ensure the satisfaction of our retail customers on the Italian market
- Manage a portfolio of customers from the second month after signing until the subscription is renewed
- Ensure that our customers maintain a positive feeling towards Partoo and our relationship with them (NPS > 7)
- Monitor a customer health dashboard to know which retailers to contact first
- Send out reminders to strengthen our relationship with our customers
- Answer as quickly as possible (by phone) to customers who need support - and generally making responsiveness a core part of the team's DNA
- Increase customer use of our products
- Submit customer testimonials to the marketing team to optimize Partoo's image
IT'S A MATCH 🎯
- Italian is your first language and you are proficient in English or in French
- You have a previous experience in sales or account management of at least 2-3 year
- Helping small business to growth their digital present is fundamental for you
- Entrepreneurial mindset is your characteristic (you are comfortable with instability and having to constantly break and rebuild)
RECRUITMENT PROCESS 🛠
- HR Interview - visio of 30min
- Interview with Eva, Team Manager - Visio of 45min
- Interview with Romain, Chief Revenue Officer SMBs - Visio of 30 min
Compensation & Benefits 🎁
- Compensation: 36K Fixed + 15 K Variable; all our compensation scales are defined with the Figures tool and are developed through our "Career Path" (seniority, skills, and internal equity).
- Access to various internal sports activities (yoga, running, soccer, climbing, etc.) and a partnership with Gymlib (4,500 gyms and 300 activities).
- CSE benefits via Leeto as well as a Worklife card (meal vouchers, sustainable mobility package, CESU vouchers...).
- Health Insurance
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