Healthcare Provider Business Operations - Manager

Industry/Sector

Not Applicable

Specialism

Operations Strategy

Management Level

Manager

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity  

As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements. You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle. As a Manager, you will play a key delivery and leadership role within our Provider Business Operations team, helping healthcare organizations modernize administrative and operational functions through large, tech-enabled transformation programs for healthcare providers.   

 

Responsibilities 

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies 

• Build technology solutions using AI and other platforms to enable outstanding client outcomes 

• Manage and lead workstreams within provider transformation programs, coordinating activities, monitoring progress, and driving high-quality execution while overseeing project teams and daily operations 

• Support and contribute to solution design across multiple provider administrative domains (e.g., finance, HR, supply chain, workforce, shared services) with a solid understanding of provider operations and enabling platforms like Oracle, Workday, and UKG 

• Lead project management responsibilities including status reporting, risk and issue tracking, dependency management, stakeholder coordination, and facilitate change management through readiness assessments, communications, and training 

• Work with cross-functional provider stakeholders to maintain alignment and momentum, while co