Onsite Health Engagement Well-Being Coordinator - San Francisco, CA

The Well-Being Coordinator is designated to one Cigna client and works closely with the Cigna account management team and the client’s human resources/ well-being team to execute the client’s employee health engagement and well-being goals. The primary focus of the Well-Being Coordinator is to promote whole-person health and well-being. This position will be required to be onsite at least 3 days a week at the client's office in Union Square in San Francisco and then virtual 2 days a week.

The Well-Being Coordinator executes the appropriate delivery and coordination of Cigna’s programs and resources, customer education initiatives and vendor services while monitoring engagement and effectiveness of the program.

A core objective of this position is to facilitate well-being programs that educate and influence the client’s population to lead healthier lifestyles. This role strives to create data-driven strategies resulting in measurable outcomes while also educating the population on benefits and offerings.
 

General Responsibilities

Client Well-Being Assessment

• Conduct an organizational assessment to identify client’s strengths and opportunities
• Conduct well-being surveys to determine employees’ interests and feedback

Strategy and Budget

• Present multifaceted data elements such as registration rates, utilization, health assessment and overall engagement metrics
• Collaborate with Cigna account team and client to create an annual strategy
• Ensure strategy is adaptable to the unique needs of client
• Create a communication plan to promote programs utilizing various communication channels
• Develop and stay within client-specific budget that supports their well-being strategy
• Provide on-going analysis and evaluation of client communications/health/wellness strategies, biometric data, and employee engagement to drive better results

Implement Programs

• Collaborate with Cigna account team, client and vendors to create, promote and implement well-being programs such as events, campaigns and seminars
• Track program metrics including participation and outcomes
• Share health and well-being related educational materials and resources
• Represent Cigna at events in a professional manner

Well-Being Committee

• Partner with client in creation of a well-being committee if one has not already been established
• Facilitate well-being committee on an on-going basis to support client’s strategy

Cigna Responsibilities

• Attend required trainings and meetings
• Process client budget reimbursements or expenses in a timely manner
• Conduct client and customer-facing events and maintain engagement participation and feedback records
• Provide open enrollment support to client as it relates to Cigna's benefit plans, programs and resources such as presentations, informal Q&A or stop-by-booths
• Contribute and collaborate with teammates through sharing best practices
• Strategize with Cigna account team to provide client with needed services, data and resources
• Actively learns client’s industry and Cigna products and software to effectively support client

Knowledge, Skills, Abilities

• Understanding of wellness programming and health promotion
• Strong understanding of benefits and plan designs a huge plus
• Strong organizational and project management skills
• Ability to analyze data and metrics to drive strategic decisions
• Resilient and able to overcome roadblocks without being deterred by initial setbacks
• Possess problem solving and analytical skills; attention to detail and proven ability to manage complex timelines
• Highly skilled at creation and delivery of presentations/public speaking
• Proficient at engaging, influencing and motivating others
• Excellent oral and written communication skills
• Self-starter; able to work independently to get results
• Ability to foster collaboration, gain support and trust
• Proficient at establishing and maintaining interpersonal relationships
• Proven ability to function in a heavily matrixed environment
• Possess knowledge of Excel, Word & PowerPoint - critical
• Proven ability to present in group settings with technology platforms (Webex Meeting applications)

Qualifications

• This position is based in San Francisco, CA. This position is not able to be performed remotely and therefore candidate must be able to be onsite 3 days a week.
• Candidates must be able to travel in the geographic area and remotely to attend client-facing engagements (10-20%) including potential o