Senior Vice President, Operations

Company Description

PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps patients navigate the most important moments of their healthcare journeys.  

While we have grown to be the No. 1 agency in our industry, at heart we’re still a startup. It’s that energy and spirit of innovation that allows us to create bold and meaningful “health media firsts” for our clients, and to do it all with #phmlove.

Job Description

The SVP, Client Operations will be responsible for the day-to-day operations behind media planning, buying and overall agency management ensuring the account is running at optimal levels.  You will bring an analytical, creative, and flexible expertise to the role. You should have a comprehensive understanding of process work flow, enabling automation tools and working with internal and external teams to implement and adhere to process requirements.  You should also have knowledge of marketing, digital or media processes. This role will act as a strategic business partner and become the main point of contact for the teams, managing critical projects such as QBRs, Audits & Financial processes. 

Qualifications

• 15+ years of experience in Operations
• 5+ years of experience in marketing and advertising
• Help optimize and build process that will further streamline and deliver operational excellence to the overall team delivering on client / agency functional needs 
• Leads in major fee and FTE based negotiations and is the liaison with agency finance 

• Manage all audit, billing, financial and data compliance needs in partnership with discipline leads, key client stakeholders and agency relations team members 
• Ensure agency personnel are updated regularly on client business and assist with HR, Recruitment & team staffing needs as required to deliver on client LOA/Business needs 
• Develop and update forecast and expense budget 
• Identify and communicate organizational or business challenges and bwork to deliver on the needs of the broader agency team and client 

• Liaise across all disciplines and business leaders to project manage the annual statement of work development, manage team run rates and scope compliance 
• Promote an open working environment where opinions, views and ideas can be shared 
• Train and mentor talent and team and assist in career mapping for direct and indirect personal  
• You should maintain level of integrity in an environment that has high urgency and is outcomes oriented 
• Ability to command the respect and support the activities of multiple stakeholders including but not limited to C-level executives and clients 

• You should understand compliance, budgeting, planning and other operational functions
• Experience presenting to Executive Teams 
• Experience leading and supervising teams. Collaborative and flexible management style and ability to build and maintain diverse and inclusive team 
• Ability to manage team performance and assess staff progress, motivate and be a key player in staff development, training and mentoring 

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. 

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.  Our benefits package includes medical coverage, dental, vision, disability, 401K,  as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

All your information will be kept confidential according to EEO guidelines.