Call Center Representative (Full-Time & Part-Time) | Savannah, GA

LOCATION

Savannah, GA

JOB TYPE

Full-Time & Part-Time

PAY TYPES

Hourly + Bonus

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We’re looking for enthusiastic and dependable Call Center Representatives to join our team in Savannah, GA. In this on-site role, you’ll support a variety of inbound and outbound customer service and sales projects for both government programs and some of the world’s most recognized brands.

You’ll work directly with customers to answer questions, resolve issues, and promote additional products and services. If you’re a strong communicator, eager to learn, and ready to grow your career, we want to hear from you!

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. 

 

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats professionally and efficiently
• Resolve customer inquiries and ensure first-contact resolution
• Research and coordinate with other departments to resolve complex issues
• Accurately document customer interactions and claims in internal systems
• Use provided resources and training to answer questions and follow scripts
• Promote relevant products and services based on customer needs
• Maintain confidentiality and comply with data protection policies
• Attend training sessions and stay current on program updates
• Meet attendance and performance expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with a strong work ethic
• Ability to troubleshoot, resolve conflicts, and negotiate effectively
• Customer-focused, empathetic, and patient
• Able to multitask and manage time independently
• Comfortable working in a fast-paced, dynamic environment
• Team-oriented with excellent interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our tea