Field Systems Support Specialist II

Requisition Number: 26451 

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

 

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

 

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

 

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

Support the daily area operation by assisting both office and field personnel with troubleshooting activities associated with some of the newer technologies introduced as part of projects such as CAD and FLAME.  Facilitate and direct data cleanup efforts within the operating area.  Work with I/S to report, track, and resolve problems to reduce or eliminate system downtime, thereby improving productivity.  Assist the OSS department as an advanced user on office automation tools such as Pennsylvania One Call and other mainframe-based tools.  Support the maintenance and use of Mobile Data Terminals with both hardware and software.  Provide field user support and training for the use of the MDT and associated hardware and software.  Travel to various operating areas to provide support for the users and the hardware/software.  Participate in on-call 24/7 support rotation.  

Duties and Responsibilities

• Troubleshoot and support hardware and system software for the following field applications: MapFrame, CAD, AirWatch, SCCM, Franson Gate, Java, Netmotion Locality, Netmotion Mobility, Image Control, MyWorld, Utilisphere, FieldGlass, Sierra Wireless/Novatel, and Windows operating system.  Also support of field hardware which includes: mobile data terminal, vehicle wiring, vehicle mount, and GOBI wireless cards.  Coordinate vehicle hardware installation with internal resources, contractors, and vendors.  Work directly with I/S personnel to identify, report, and diagnose problems and subsequently implement identified fixes.  Provide end-to-end user training including documentation, individual and class based training, and follow-up training and support for field users.  Be the primary liaison between area field operations (internal and contractor) and I/S for all technical issues.  Periodic field unit audits which require weekend work.
• Provide support for office personnel to facilitate the use of the following applications: PA1-Call (SIAS), DOJM, R2, FieldGlass Service Web App, Valve Web App, Leak Web App, Documentum, Design Manager, and other operations systems.  Also assist I/S and the HelpDesk with troubleshooting for office hardware such as printers, copiers, and software questions.
• Provide guidance and support for the data cleanup efforts, including delegation of tasks within the OSS clerical group and field personnel (as needed).  Identifying and rectifying other data-related problems.
• Assist in the testing and deployment of various applications that are deployed.  This includes new applications as well as system enhancements and upgrades to current applications.  Conduct individual and group training of field, office, and contractor resources to support these projects.
• Manage and assist with various projects throughout the year.
• After hours 24/7 phone support for the field techs on rotation with the department.

Knowledge, Skills and Abilities

• Advanced knowledge of personal computer hardware and the Windows operating system is a must.  Area operating knowledge and FLAME applications is desired.  Strict adherence to corporate policies with respect to computer use, the installation and use of unauthorized software and software licensing is mandatory.  Such policies will be dictated by the I/S department.
• Excellent communications skills, both written and oral ar