Client Success Delivery Manager

The Client Success Delivery Manager is responsible for the daily delivery and execution for assigned client accounts and managing and mentoring team members. You will oversee the performance, development, and management of direct reports while building strong relationships across internal departments and external partners. This role will work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams. You will seek to proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.


We are looking for dedicated, high caliber professionals who are smart and energetic, have a positive attitude and take pride in their work. People managers with marketing and Beverage and Alcohol industry knowledge, ready to take that next step and build an exceptional career with an exceptional company are encouraged to apply. Team players with excellent project management and communication skills who thrive in an exciting, ever changing environment, come join us!

Responsibilities 

• Responsible for ongoing day-to-day client relationship management on assigned accounts 

• Oversee the performance, development, and management of direct reports 

• Build strong relationships across internal departments and external partners 

• Manage all aspects of technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost 

• Provide problem recognition, research, isolation, and resolution steps 

• Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams 

• Lead client calls, manage status reports, and provide meeting minutes. 

• Train new team members and current team members on product and processes, be able to provide client- facing training as necessary.  

• Proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders. 

 

Requirements 

• Excellent project management and communication skills 

• Advertising industry knowledge, commitment to client service required 

• Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities 

• Strong interpersonal skills, ability to work with cross-functional teams 

• Ability to thrive in a fast-paced, changing environment 

• Must be available for a flexible work schedule to accommodate clients on advertising deadlines 

• Must possess a strong work ethic, be self-motivated, and have a team player mentality 

• Must be thoroughly computer literate and able to learn new software and applications quickly 

• Some travel required 

• BrandMuscle requires all team members to either receive a COVID-19 vaccination or to test and mask appropriately to protect themselves and other team members if interacting with coworkers, clients or vendors 

Experience 

• Bachelor’s degree or equiva