Director Of Operations | Acrisure Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Director of Operations reports directly to the VP of Operations. The Director of Operations will direct, supervise, and schedule all aspects of operations including maintenance staff, IT staff, operations crew, ice crew, and housekeeping while maintaining ADA compliance and working cooperatively with other departments to assure facility readiness and smooth operation of events.

 

This role will pay a yearly salary of $90,000 to $115,000 and is bonus eligible.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until March 14, 2024

 

Responsibilities

Essential Duties & Responsibilities:

 

• Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility, and consistent with the goals and objectives of the client, facility, and corporation.
• Plans and coordinates a variety of facility set-ups including (AHL) ice hockey games, family shows, concerts, sports and trade shows, conference and banquet configurations.
• Oversee facility maintenance program and development of the Computerized Maintenance Management System (CMMS)
• Manage subordinate supervisors who oversee employees on the operations team.
• Develop and maintain working relationships with all departments.
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility.
• Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
• Develop program to train all employees on fire/life safety and emergency procedures.
• Investigate, analyze, and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures, problems, and enhancements.
• Assist in the preparation and negotiation of service agreements for housekeeping services, and other operations agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy.
• Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings. Ensure contractual agreements are met and clients’ event requirements and changes are made in a timely fashion.
• Act as liaison between clients and facility contractors as needed.
• Plan, budget, and schedule facility’s modifications including cost estimates, bid sheets, layouts and contracts for construction and conversions.
• Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
• Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws.
• Other duties as assigned.

 

 

 

Qualifications

Required Qualifications:

 

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

• Bachelor’s degree from an accredited four-year college or university, and six (6) years related experience in the public assembly industry (stadiums, arenas, and/or convention centers). Relevant education and experience may be substituted as appropriate.
• 6-8 years' experience in Arena/Entertainment Venue Experience.
• Minimum of 3-4 years’ experience supervising/training personnel.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Experience managing and training a team.
• Possess a demonstrated knowledge of NHL/AHL standard rules, regulations, policies, and procedures.<