Customer Service Representative

Join our dedicated team at a leading Medical Marijuana Clinic where compassionate care meets expert service. As a Customer Service Representative, you will play a vital role in supporting patients and clients through their healthcare journey, ensuring they receive accurate information and a positive experience every time they interact with us.

This position offers an exciting opportunity to be at the forefront of a growing industry, providing essential assistance in a respectful and professional environment focused on wellness and patient advocacy.

Key Objectives

• Deliver exceptional customer service by addressing patient inquiries with empathy and clarity.

• Assist patients in navigating clinic services, appointment scheduling, and product information.

• Maintain accurate records and ensure compliance with healthcare regulations and clinic policies.

• Support the clinic team by fostering a welcoming and efficient environment for all visitors.

Responsibilities

• Respond promptly and professionally to patient calls, emails, and in-person inquiries.

• Provide detailed information about medical marijuana products, clinic procedures, and eligibility requirements.

• Schedule and confirm patient appointments, managing calendars effectively.

• Maintain patient confidentiality and adhere to HIPAA and other relevant healthcare regulations.

• Document interactions and update patient records accurately in the clinic’s database.

• Collaborate with healthcare providers and administrative staff to resolve patient concerns.

• Assist with billing inquiries and direct patients to appropriate resources as needed.

• Stay informed about industry trends, product updates, and regulatory changes.

Qualifications

• High school diploma or equivalent; additional education in healthcare or customer service is a plus.

• Minimum 1-2 years of experience in customer service, preferably within healthcare or related fields.

• Strong communication skills, both verbal and written, with an empathetic and patient-centered approach.

• Proficiency with computer systems and customer management software.

• Ability to handle sensitive information with discretion and maintain confidentiality.

• Detail-oriented with excellent organizational and multitasking abilities.

• Familiarity with medical marijuana regulations and terminology is an advantage but not required.

• Flexibility to work varied shifts, including occasional evenings or weekends.

Benefits

• Competitive salary with opportunities for growth and advancement.

• Comprehensive health, dental, and vision insurance plans.

• Paid time off and holiday pay.

• Supportive and inclusive work environment focused on employee well-being.

• Ongoing training and professional development opportunities.

• Employee discounts on clinic products and services.

Salary: 31 - 35 USD an hour