Sr. Analyst Design Producer

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Analyst 3, UX Design Producer will be embedded within the IVR/XA workstream to provide dedicated UX operational support, ensuring strategic alignment and delivery excellence. Acting as the central point of coordination for UX activities, this role will manage intake, prioritize requests, and facilitate agile ceremonies to keep initiatives on track. The UX Producer will partner closely with design, research, content, product and engineering teams to streamline workflows, monitor capacity, and drive continuous improvement. This position mirrors the successful embedded producer model enabling seamless collaboration, timely delivery, and improved team morale.

Job Description

Core Responsibilities

• Coordinate cross-functional collaboration across design, research, content, and engineering teams.
• Manage intake and prioritization of UX work, ensuring requests are scoped, resourced, and tracked.
• Facilitate UX-focused agile ceremonies (sprint planning, retros, stand-ups) to maintain momentum and transparency.
• Monitor team capacity and forecast needs, preventing burnout and ensuring sustainable delivery.
• Drive process adherence and continuous improvement, in partnership with Design Operations.
• Lead analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance, and Legal.
• Develop scalable processes to support and benefit the Company's architecture vision.
• Help define success metrics for each new system or process and establish a plan to track, monitor, and measure success.
• Complete assessments of business processes and document problem statements, process flows, gap analyses, and solution recommendations.
• Interact closely with matrixed cross-functional teams (both field and corporate) to secure alignment.
• Diagnose, correct, and document issues, risks, and problems using Quality Assurance (QA) practices.
• Consistent exercise of independent judgment and discretion in matters of significance.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Ideation, Prioritization

Compensation

This job can be performed in Colorado, Illinois, Maryland, and Minnesota with a Pay Range of $69,151.78 - $114,100.43

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under t