Director of Experience Strategy (Healthcare)

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a Director of Experience Strategy, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 10+ years of experience, a growth mindset and a drive to make a lasting impact. 

We are looking for a Director of Experience Strategy with deep domain knowledge and experience in digital consumer healthcare ecosystems, and knowledge or interest to expand into pharma and medical devices. The ideal candidate has a passion for delivering excellent strategic solutions that deliver results for our clients. Healthcare is particularly developed practice at Valtech, with many leading health systems as clients, a 20+ year old practice, and relationships with leading pharma and medical device brands globally.

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• You will identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews. You may conduct user interviews alongside our user research team
• Responsible for the synthesis discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions
• Responsible for developing KPI Frameworks, measurement and optimization plans
• Responsible for developing healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team
• Partners with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits.
• Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy.
• Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and cl